Press & Media
Press Releases & News
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March 23, 2020
Aledade Empowers Primary Care ACOs with Updox’s Telehealth Virtual Office Visits
Primary care practices launch telehealth visits to manage COVID-19 crisis
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January 16, 2020
Multi-Location Medical Plaza Selects Updox Collaboration Platform for Digital Marketing, Communications and Patient Engagement
Next-Generation Updox Platform Helps Medical Plaza Pharmacy Acquire Customers, Engage Patients and Collaborate with Providers
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December 3, 2019
Through Digital Document Management, Updox Eliminated One Billion Fax Pages Ahead of CMS’ Call for A Fax-Free Healthcare System By 2020
Updox’s Communication and Document Management Solutions Eliminate Fax Security Risks and Save Time & Money, But Majority of Hospitals Still Rely on Paper-based Fax
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October 28, 2019
Use of Updox’s Patient Engagement Solutions Grows Over 600%, Meeting Healthcare Industry Demands for All-In-One Platform
Growth of Video Chat, Secure Text and Messenger validates providers’ vision for improved coordination and enhancing the patient experience
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September 24, 2019
Connecticut Orthopaedic Specialists Selects Updox to Simplify Care Coordination and Enhance Patient Engagement
Updox Helps Large, Multi-Site Practice Streamline Secure, Real-Time Communications between Staff, Providers and Patients
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August 20, 2019
Updox Named to Inc. 5000 List of “Fastest-Growing Companies in America” for Fifth Consecutive Year
Healthcare Collaboration Platform Recognized for Continued Year-Over-Year Growth
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August 15, 2019
Majority of Providers Use 4+ Tech Solutions to Manage Daily Functions Outside of EHR
New Updox survey shows how technology that was supposed to improve satisfaction for healthcare providers, staff and patients actually makes it worse
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July 24, 2019
Komen Columbus Partners with Updox to Connect Patients and Physicians for Improved Access to Cancer Screenings, Education Programs and Consultations
Collaboration Platform Supports More Efficient and Effective Cancer Care for Better Outcomes
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July 17, 2019
Digital Marketing Services Help Independent Pharmacies Reach and Acquire New Patients
Updox becomes first to offer independent pharmacy marketing services complementing patient engagement tech solutions, like Secure Text, Video Chat and Online Fax all-in-one Inbox
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May 30, 2019
Updox Solutions, Including Updox Video Chat, Support Expanded Patient Care and Boost Access to Care in Physician-strained Rural North Carolina
Partnership Allows North Carolina Association of Free & Charitable Clinics to Expand Rural Access to Specialty Care While Improving Productivity and Patient Engagement
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May 29, 2019
DrChrono and Updox Expand Partnership Integrating a Powerful Communication Platform into Electronic Health Record (EHR) Software
Updox Gives DrChrono Customers Solutions to Streamline Communication, Improve Patient Relationships and Increase Staff Productivity
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May 21, 2019
Central Ohio Primary Care Selects Updox for Document Management and Communications
Solution Supports Large, Multiple-Location Practice’s Need for Secure, Streamlined Communications; Elimination of Traditional Fax and Enhanced Workflows to Improve Efficiencies
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March 27, 2019
With Secure Text and Video Chat, Updox Showcases Patient Engagement Tailored for Pharmacies at T.H.E. Conference
New Solutions Further Enhance the Only Solution Created Specifically for Pharmacies to Attract Customers, Engage Patients and Collaborate with Prescribers
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February 11, 2019
Redefining Patient Engagement for Health System Providers, Updox Unveils New Video Chat at HIMSS 2019
Updox creates nation’s first HIPAA-compliant video telehealth solution built specifically for outpatient providers
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November 19, 2018
Updox Announces Secure Text and Messenger to Solve Healthcare’s Frustration with Existing Patient Engagement and Collaboration Tools
Launch represents another step in Updox’s mission to redefine patient engagement and give providers solutions that work the way they work
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October 25, 2018
STRAND® and Updox Team to Support Collaboration and Care Coordination Between Pharmacists and Providers to Reduce Asthma Incidents and Costs
Improved Care Coordination Drives Need for Pharmacists and Prescribers to Work Together to Improve Asthma Awareness and Medication Adherence
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October 1, 2018
Updox Brings Together Patient Engagement, Communication and Productivity into One CRM Solution
A single business management platform, with upcoming Secure Text and Messenger solutions, offering out-of-hospital healthcare providers critical ways to communicate with patients
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August 7, 2018
Computer-Rx Empowers Community Pharmacies with Digital Communications Solutions from Updox
Integrated into the pharmacy management platforms, Computer-Rx customers now have access to HIPAA-compliant, two-way texting with patients and digital faxing with prescribers
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August 2, 2018
Updox Achieves Full DirectTrust HISP Accreditation
Accreditation Ensures Updox Meets Highest Industry Standards for Secure Communications
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April 3, 2018
STRAND® Teams with Updox to Support Collaboration Between Pharmacists and Providers to Improve Cardiovascular Health
Targeted Patient Engagement and Streamlined Care Team Communications Reduce Heart Disease Risk and Lower Healthcare Costs
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January 31, 2018
Updox and Creative Pharmacist Partner to Connect Pharmacists to Prescribers to Prevent Opioid Abuse
Creative Pharmacist STRAND® Patient Intervention Platform Uses Updox Pharmacy Connect to Help Pharmacies Coordinate Care and Communicate Securely
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November 9, 2017
Healthcare Tech Leader Joins Emerging Bridge Park Community
Updox, one of Inc. 5000’s fastest-growing private companies, announces relocation to Bridge Park
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October 11, 2017
VentureOhio Names Updox 2017 Growth Stage Company of the Year
Healthcare IT leader honored for exceptional growth and market expansion
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September 14, 2017
Updox Selected by BestRx Pharmacy Management System to Help Pharmacies Engage Patients & Boost Revenue
Partnership provides independent community pharmacies with tools to enhance star ratings, engage patients, drive revenue and manage workflows
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August 10, 2017
Updox Earns ONC 2015 Edition Health IT Certification from Drummond Group LLC
Certification Validates Updox Commitment to Patient Engagement and Interoperability Across Healthcare
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August 1, 2017
Rx30 and Computer-Rx Select Updox to Improve Care Coordination and Communications Between Pharmacies, Physicians and Patients
Partnership provides community pharmacies with tools to enhance star ratings, engage patients, drive new revenue and manage workflows for more efficient clinical care
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June 30, 2017
QS/1® Partners with Updox for Improved Patient Care Coordination
QS/1 has partnered with Updox to offer Pharmacy Connect, a web-based care coordination suite that helps pharmacists securely exchange patient information with healthcare providers and engage patients.
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June 29, 2017
Updox and ScriptDrop Offer Innovative Care Coordination Solution that Supports Patient Engagement and Medication Adherence
Partnership brings prescription delivery, medication reminders and secure communications between patients, physicians, pharmacies to lower costs and improve care
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June 22, 2017
Tim Chapman Joins Updox Board of Directors
Experienced Strategist Joins Fast-Growing Healthcare Leader to Support Growth and Market Expansion
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June 19, 2017
eMDs Selects Updox to Help Providers Improve Their Bottom Line and Grow their Practice
Updox offers integrated communications solutions for eMDs’ electronic health record solutions
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May 18, 2017
Creative Pharmacist Selects Updox to Improve Patient Compliance and Boost Care Coordination
The STRAND® Patient Intervention Platform Will Use Updox Pharmacy Connect Integrated Secure Communications Solution to Help Pharmacies Deliver More Efficient Clinical Services Updox, the industry leader for care coordination and healthcare connectivity solutions, was selected by Creative Pharmacist, the industry leader in helping community pharmacies expand the clinical services they provide to their chronically ill patients, to integrate the Updox Pharmacy Connect solution into its STRAND® clinical intervention platform. Updox solutions provide Creative Pharmacist customers with tools to engage patients, increase pharmacy revenue and securely connect with physicians and other members of the care team
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May 9, 2017
Updox Secures Growth Equity Investment to Accelerate Market Growth and New Technology Development
Investors Partner with Updox to Maximize Rapid Expansion in Valuable Segment of Healthcare Updox, the industry leader for care coordination and healthcare connectivity solutions, announced a $12.7 million series B preferred equity investment. TT Capital Partners led the round, with participation from Tamarind Hill and existing investor Rev1 Ventures. As a single source for patient and provider communications, Updox plans to grow its strong foundation to achieve widespread connectivity in traditionally hard-to-reach healthcare segments.
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April 17, 2017
Columbus CEO Innovation Spotlight
Updox, and CEO Mike Morgan and CTO Mike Witting, were profiled in the April 2017 issue of Columbus CEO.
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January 26, 2017
Surgoinsville Pharmacy Selects Updox Pharmacy Connect for Care Coordination
Solution Helps Pharmacy Engage Patients, Increase Revenue and Connect with Physicians
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October 25, 2016
Updox Receives Renewal of Complete DirectTrust.org/EHNAC Accreditations for Direct Secure Messaging
Updox Continues Leadership in Care Coordination and Providing Secure Communications Channels Across the Healthcare Ecosystem
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September 26, 2016
Updox Named Greenway Health Partner of the Year
Award presented to Marketplace partner at annual user conference, recognizing Updox’s popularity with Greenway Health customers to improve communication, reimbursement and the patient experience
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August 18, 2016
Updox Named to Inc. 5000 List of America's Fastest-Growing Companies for Second Year in a Row
Industry Leader for Care Coordination Honored Again for Exceptional Year-over-Year Growth
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August 11, 2016
Updox Earns Dentrix Connected Solution Certification
Cohesive set of solutions integrated for Dentrix G6 dental practices supports care coordination and maximizes practice performance, revenue and patient engagement
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July 21, 2016
Updox Introduces Pharmacy Connect during Cardinal Health Retail Business Conference
New solution offers unique care coordination opportunity for pharmacists as industry shifts to value-based care model
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February 18, 2016
GeniusDoc Partners with Updox to Offer Integrated Communications Solution to Leading Oncology, Hematology, Multi-Specialty Practices
Updox enables practices to efficiently communicate with partners and patients to lower costs and improve productivity
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February 11, 2016
Updox Introduces New Patient Engagement and Provider Connectivity Solutions at Business of Dentistry 2015
Updox solutions and apps available for use with Dentrix® G5/ G6 Practice Management System
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October 29, 2015
Practice Fusion Expands Partnership with Updox to Add More Communications Options for Customers
Incorporating inbound fax within EHR helps practices manage multiple messages in workflow to lower costs, improve productivity and enhance communications
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October 15, 2015
Updox Named 14th on Columbus Business First’s 2015 Fast 50 List
Industry-Leading Health Care CRM provider recognized for exceptional growth
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September 8, 2015
Updox Named MacPractice Alliance Partner for Integrated Faxing
Updox Named MacPractice Alliance Partner for Integrated Faxing
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August 30, 2015
Updox Introduces New Patient and Provider Connectivity Solutions for Greenway Prime Suite and Intergy at ENGAGE15
Updox Introduces New Patient and Provider Connectivity Solutions for Greenway Prime Suite and Intergy at ENGAGE15
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August 12, 2015
Updox Named No. 524 on Inc. 5000 List of America's Fastest-Growing Companies
Updox Named No. 524 on Inc. 5000 List of America's Fastest-Growing Companies
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July 20, 2015
Updox Launches Industry-Changing Personal Direct Secure Email Option for Physicians
Updox Launches Industry-Changing Personal Direct Secure Email Option for Physicians
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June 19, 2015
Helping Independent Physicians Survive and Thrive
Rev1 Ventures did a great Updox profile interview and video - featuring Updox leadership, what drives us in our mission to change the way health care is delivered and our amazing growth along the way.
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May 20, 2015
SaaS Capital Adds Updox to Portfolio with $3.5 Million Line-of-Credit
SaaS Funding Pioneer Partners with Leading Physician CRM and Connectivity Platform
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April 14, 2015
Updox Achieves 2014 Edition 2 ONC-HIT Modular Certification for Direct Secure Messaging from Drummond Group LLC
Updox Achieves 2014 Edition 2 ONC-HIT Modular Certification for Direct Secure Messaging from Drummond Group LLC
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March 19, 2015
Updox Named to Becker’s 2015 “150 Great Places to Work in Healthcare” List
Updox Named to Becker’s 2015 “150 Great Places to Work in Healthcare” List
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November 24, 2014
Updox Web Seminar: How an Independent Physician Leverages Technology to Transform Patient and Provider Relationships
Updox Web Seminar: How an Independent Physician Leverages Technology to Transform Patient and Provider Relationships
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October 29, 2014
Updox Patient Payments Enables Practices to Accept Credit Card Payments Via Patient Portal, in Lobby and in Office for One Integrated Experience
Updox Patient Payments Enables Practices to Accept Credit Card Payments Via Patient Portal, in Lobby and in Office for One Integrated Experience
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October 15, 2014
MacPractice Partners with Updox for Direct Secure Messaging
MacPractice Partners with Updox for Direct Secure Messaging Leading Mac-Based EHR Selects Largest Direct Messaging Network to Meet Stage 2 Meaningful Use Criteria
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September 30, 2014
Updox in the News
Updox Helping Healthcare Providers Turn Patients Into Customers The advent of electronic health records (EHRs) revolutionized the medical world by digitizing patient charts and information. What EHRs did not change, however, is the need for out-of-date communications between doctors and patients – paper slips for billing, phone calls for appointments, even faxes for health records. Updox, based in Columbus, Ohio, hopes to eliminate these clunky, out-of-date systems by aggregating all of this communication into one central, secure, web-based location to create a seamless, electronic flow of information between doctors and patients.
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September 30, 2014
Updox Launches Online Updox Community
Forum Provides Opportunities for 70,000 Updox Members to Share Best Practices About Topics Including Direct Messaging, Patient Engagement and Running Efficient Practices
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September 5, 2014
Updox Exhibiting New CRM Features at ENGAGE14 National Greenway Customer Conference
Updox Exhibiting New CRM Features at ENGAGE14 National Greenway Customer Conference
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August 28, 2014
Arizona-Based Cardiology Practice Recognizes Significant Cost Savings with Updox
Arizona-Based Cardiology Practice Recognizes Significant Cost Savings with Updox
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July 31, 2014
Updox Introduces Resources to Help Hospitals Choose the Right HISP for Direct Messaging
HISP Selection Guide and Web Seminar Among Tools for MEDITECH and Epic Hospitals Looking to Meet Meaningful Use
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July 16, 2014
Eyefinity Selects Updox for Direct Messaging and Patient Portal
Eyefinity Selects Updox for Direct Messaging and Patient Portal
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June 30, 2014
Michael Harris Joins Updox as Vice President of Development
Michael Harris Joins Updox as Vice President of Development
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June 24, 2014
Updox Achieves Complete DirectTrust.org/EHNAC HISP, RA, and CA Accreditations for Its Direct Secure Messaging
Updox Achieves Complete DirectTrust.org/EHNAC HISP, RA, and CA Accreditations for Its Direct Secure Messaging
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June 4, 2014
Updox Launches Webinar Series for Physician Practices to Leverage Meaningful Use Interoperability Requirements Into Full CRM Strategy
Updox Launches Webinar Series for Physician Practices to Leverage Meaningful Use Interoperability Requirements Into Full CRM Strategy
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May 29, 2014
Healthland Selects Updox as Direct Messaging HISP Partner
The Nation’s Leading Provider of HIT Solutions for Rural and Critical Hospitals Chooses Updox to Satisfy Key Stage 2 Meaningful Use Requirement
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April 23, 2014
Updox Becomes Founding Member of Carequality Interoperability Initiative
Updox Becomes Founding Member of Carequality Interoperability Initiative Updox Joins 33 National Organizations to Advance Data Exchange for Improved Outcomes and Lowered Costs
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March 25, 2014
Pat Bickley Joins Updox as Director of Product Management
Pat Bickley Joins Updox as Director of Product Management
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February 19, 2014
Updox Direct Network Dominates Physician Connectivity – More Than 35 EHR Partners Select Updox as HISP for Direct Messaging
Updox Direct Network Dominates Physician Connectivity – More Than 35 EHR Partners Select Updox as HISP for Direct Messaging As Interoperability Moves Beyond HIEs, Updox Takes Lead to Extend Direct Messaging for More Than Just Meaningful Use
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February 11, 2014
Amazing Charts Partners with Updox for Direct Messaging and Patient Portal
Amazing Charts Partners with Updox for Direct Messaging and Patient Portal Updox provides key components for Stage 2 Meaningful Use
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February 4, 2014
Practice Fusion Adds Updox Direct Secure Messaging
Practice Fusion Adds Updox Direct Secure Messaging to its Electronic Health Record (EHR) Platform Country’s Largest Physician-Patient Community Chooses Largest Direct Messaging Network Satisfying Key Stage 2 Meaningful Use Requirement
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January 8, 2014
Updox Launches First CRM Solution Designed for Independent Physicians
Updox Launches First CRM Solution Designed for Independent Physicians
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February 20, 2013
Updox Direct Messaging Platform Used in First Complete Certification for Stage 2 of Meaningful Use
Greenway Medical Technologies relies on Updox’s Direct Messaging HISP for three ONC 2014 criteria
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December 18, 2012
Vermont Information Technology Leaders (VITL) Selects Updox for NHIN Direct
MEDIA CONTACTS: Michael Morgan mmorgan@updox.com 614.798.8170
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December 4, 2012
The Updox Practice Communications Management Solution Adds 2,500 New Practices
The Updox Practice Communications Management Solution Adds 2,500 New Medical Practices Exchanging 1.5 million documents per month coordinating the care for 5 million patients
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November 1, 2012
SOAPware, Updox Improve Health Information Exchange with Integrated EMR Faxing
FAYETTEVILLE, Ark., Nov. 1, 2012 /PRNewswire/ — Practice communications management company Updox and electronic health record solutions provider, SOAPware Inc., have shaped a strategic alliance in order to improve health information exchange. The two will work together to provide SOAPware EHR customers with a fully integrated, bi-directional, electronic faxing and document management solution.
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October 26, 2012
Cary Adult Medicine gets Level 3 PCMH certification with Updox
Cary Adult Medicine achieves Level 3 Patient-Centered Medical Home Certification from NCQA using Updox and Amazing Charts
In the News
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April 2, 2020
DOTMed Feature: Future of Health IT Efficiency
Most healthcare providers use at least four different solutions to manage critical business functions. Updox shares how to streamline operations
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April 1, 2020
Wall Street Journal Feature: Telemedicine, Once a Hard Sell, Can’t Keep Up With Demand
The new coronavirus outbreak is testing the industry’s capacity, sending companies scrambling for doctors and new services
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March 31, 2020
ACO Show Feature: Telehealth With Updox
Learn how Updox enables patients to connect with their health care providers by video and text messaging, and why this has become critically important during the COVID-19 epidemic. Read More
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March 22, 2020
Healthcare Business Today Feature: Telehealth's Role in Curbing COVID-19
During the COVID19 pandemic, telehealth can help alleviate the rapid spread by reducing the amount of foot traffic in and out of healthcare facilities. Read More
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March 9, 2020
Electronic Health Reporter Feature: Are Providers Ready For The End of Fax?
80% of all serious medical mistakes result from poor communication, which includes fax. Updox CEO Mike Morgan explains why fax machines must become a thing of the past in order to bring #healthcare fully into the 21st century Read More
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March 2, 2020
Physicians Practice Feature: Patient engagement will be a hot topic at HIMSS20
Updox CEO Mike Morgan explains why health IT leaders will spend a good bit of their time discussing patient engagement at HIMSS20 Read More
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January 29, 2020
HIT Consultant Feature: Time’s Running Out - Why Providers Must Adopt Telehealth in 2020
With work schedules, family obligations and unforeseen circumstances, it's not always simple for patients to see a physician. Learn why this is leading to a higher telehealth demand in 2020. Read More
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January 28, 2020
Health Professional Radio podcast: A fax-free future in healthcare
How can healthcare can break free of the hold fax has on provider communications? Read More
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January 14, 2020
Physicians Practice Feature: Your patient engagement strategy will fail if staff aren’t happy
An effective patient experience starts with focusing on staff satisfaction. Sound backwards? It’s not. Read More
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January 14, 2020
Drug Topics Feature - What to Expect from the Pharmacy Landscape in 2020
Optimism is strong around the pharmacy industry as we head into a new decade, and many believe that 2020 is going to be a pivotal year for the industry. Read More
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December 18, 2019
ComputerTalk Feature - The New Vision: The Next Big Thing
Connectivity is the future of pharmacy. ComputerTalk for the Pharmacist shares our vision for digital tools that expand access to #community care and reach patients – wherever they are. Read More
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September 4, 2019
Electronic Health Reporter Feature - Stop Overthinking Telehealth
Forward-looking practices are successfully using telehealth in lieu of in-person consults, reducing needless office visits, saving time and money, and adding more convenient patient care. Read More
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August 27, 2019
Physicians Practice Feature-How Patient Engagement Impacts Bottom Line
Patient care is the reason most physicians get into healthcare, but practices cannot stay open if they ignore the need to remain profitable. Read More
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August 27, 2019
Thrive Global Feature: The Future of Healthcare
Our CEO says "Patient engagement needs to be redefined." Read why he thinks healthcare has to change. Read More
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August 26, 2019
HIT Consultant Feature: Lack of Integration Biggest Frustration
Out-of-hospital healthcare providers are feeling the pain from a lack of integrated technology between systems in their offices. Read More
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August 26, 2019
HIT Infrastructure Feature: IT Interoperability Woes Top Tech Worry
IT interoperability problems were cited as the top technology frustration among 600 non-hospital healthcare providers. Read More
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August 26, 2019
Becker's Hospital Review Feature: 1 in 5 non-hospital providers plan to reduce IT solutions this year, report finds
60% of non-hospital providers use 4+ different technology solutions to manage daily functions. Read More
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August 6, 2019
Authority Magazine Feature: The Future of Healthcare: “Patient engagement needs to be redefined”
Simply pushing a message through a portal isn’t working anymore. Read more
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July 18, 2019
Drug Store News Feature: Updox Launches Digital Marketing Services
Updox is debuting a range of digital marketing services for pharmacists. Read more
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June 13, 2019
Medical Economics Feature: 3 Ways to Improve the Patient Experience
More and more, patients are seeking providers who connect with them and offer flexible, convenient services. Learn three ways you can improve the patient experience. Read more
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June 10, 2019
Medical Economics Feature: How to Build a Practice for Younger Patients
How can your practice grow its share of younger patients? Focus on the overall experience of patients as customers who expect the latest conveniences Read more
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April 26, 2019
Total Pharmacy Feature: Pharmacists as Champions of Patient Health
Pharmacists play a vital role in delivering healthcare. Read more
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April 26, 2019
Burnout - Not just a physician issue. How technology can alleviate staff burnout
If you're not feeling overwhelmed by your profession right now, and you've got a moment to spare, check out this article on 3 ways you can do something about burnout (or even if you're feeling overworked and over-tired.) Read more
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April 26, 2019
Medical Economics Feature: Why providers need to take a fresh look at patient engagement
Updox CEO Michael Morgan shares tips for providers on how to best utilize technology to boost patient engagement
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November 16, 2018
Columbus Business First: Coolest offices: Fastest-growing Updox finally has room to grow at Bridge Park in Dublin
(reprinted with permission)
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Committed to simplifying the business of healthcare, Updox is a unified collaboration platform for out-of-hospital healthcare providers. Named for the past four years to the Inc. 5000 list of America's fastest-growing private companies, Updox is integrated with more than 100 electronic health records (EHR) and serves more than 300,000 users and 80 million patients.
Updox provides customer relationship management (CRM), including patient engagement and secure communication and productivity solutions that work together to connect healthcare providers, including physicians, patients, payers, pharmacies, labs, supply chain partners and other out-of-hospital partners. Through the Updox network, customers can access a full suite of applications including patient text messaging, secure messaging, document management, patient portal, appointment scheduling and reminders, credit card payments, and health alerts, all with the goal of driving improved outcomes through more efficient communications, patient/partner engagement and better care coordination. Learn more at www.updox.com or follow the company on Twitter, LinkedIn and Facebook.
