Press & Media
Press Releases & News
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March 23, 2021
Updox Report: 75% of Providers Say A Virtual Care Strategy is Essential as Healthcare Moves Forward
New report from Updox highlights the shifting perceptions and uses of virtual care during COVID-19, and challenges practices are addressing in 2021
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January 26, 2021
Rev1 Ventures-Supported Startup Updox Acquired by EverCommerce
Leading Ohio Startup Studio Recognizes Successful Exit of One of First Investments from Rev1’s Corporate-backed Fund
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January 11, 2021
Updox Survey: Healthcare Providers Viewed as #1 Most Trusted Source for COVID-19 Vaccine Information
Survey data shows 39% of Americans would like to hear from their healthcare provider at least weekly on COVID-19 vaccine-related news and updates, reinforcing the need for more frequent patient and provider communication
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December 24, 2020
EverCommerce Acquires Updox, Industry Leader in Virtual Care and Communications Solutions
Combination expands EverCommerce’s health services portfolio and enables the companies to further their shared goal of simplifying the business of healthcare and facilitating the growth of healthcare practices
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December 16, 2020
Updox Releases New Vaccine Communications Package to Expedite Safe, Efficient Delivery of COVID-19 Vaccines
Turnkey solution combines Updox Broadcast, Electronic Forms and Secure Text to simplify workflows for vaccine deployment and ease communications burdens for healthcare providers
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December 15, 2020
Multi-location FQHC Uses Updox Telehealth to Sustain Care During COVID and Expand Services Post-Pandemic
Updox virtual care solutions allow essential FQHCs and critical care hospitals to provide vital health and community services to patients in need
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December 1, 2020
Updox Supports Healthcare Providers with Implementing Full Virtual Care Strategy; Boosts Staff Productivity by 30%
New playbook from Updox details implementation best practices based on survey of 3,000 healthcare providers and shares how leading organizations have successfully adopted virtual care solutions to transform their practices and see significant ROIe
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October 19, 2020
Updox Seeing Significant Demand for Telehealth; Will Present on Navigating Virtual Care Post-COVID at MGMA 2020
Sessions will educate healthcare providers on how to leverage virtual care now and post-COVID, improving the patient experience both in and out of the practice
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September 29, 2020
Updox Partners with Redox to Expand Network of Integrated Electronic Health Records
Partnership enables healthcare’s leading in-person and virtual care solution provider to connect with any EHR for improved efficiency and enhanced patient experience
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September 15, 2020
Updox Launches Enhanced Patient Intake Forms as Healthcare Embraces Touchless Practices
Medical offices ditch clipboards to safely expedite processes for patients and staff with Updox HIPAA-compliant online medical forms for COVID-19 screenings, intake and new patient documentation
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September 10, 2020
PracticeSuite Partners with Updox to Maximize Clinical Communications and Operational Efficiencies for 57,000 Customers
Updox solutions support improved patient engagement, staff productivity and simplified communication between staff and providers
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August 20, 2020
Updox Report: 95% of Physicians Plan to Offer Telehealth Post-COVID; Virtual Care to Span Entire Patient Experience
New report from Updox highlights what it will take to transform healthcare practices, keep pace with changing patient expectations and fix reimbursement hurdles
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August 12, 2020
Updox Named to Inc. 5000 List of “Fastest-Growing Companies in America” for Sixth Consecutive Year
Healthcare’s Complete Communication and Collaboration Platform Recognized for Continued Year-Over-Year Growth
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August 4, 2020
Updox CFO Heather Mills Receives 2020 C-Suite Award
Updox, the only place to manage healthcare communications across both in-person and virtual care, today announced that Heather Mills, CPA, chief financial officer, received a Columbus Business First 2020 C-Suite Award as a most-admired chief financial officer in central Ohio.
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July 28, 2020
Committed to Improving Engagement and Driving Better Health Outcomes, Weave Selects Updox Telehealth for Virtual Care
Easy-to-use, quickly implemented, HIPAA-compliant video and secure text solutions drive efficient communication between patients and providers
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July 15, 2020
After Groundbreaking Partnership, ERxDirect is Now Powered by Updox
Companies committed to revolutionizing healthcare delivery launch innovative partnership
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June 29, 2020
340 Organizations Send Letter to Congress Urging Action on Telehealth
Congress Must Act to Ensure Patients and Providers Don’t Fall Off the “Telehealth Cliff” When Public Health Emergency Ends
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June 25, 2020
Fairfield Medical Center Selects Updox for Communications, Engagement and Virtual Care
Health system uses Updox to increase efficiency and connections through streamlined communications and telehealth solutions
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June 9, 2020
Net Health Selects Updox Telehealth to Serve Outpatient Facilities and Therapy Services in Skilled Nursing Facilities and Home Health
Video Chat and Secure Text offer HIPAA-compliant virtual care opportunities to deliver care while lowering coronavirus exposure risk
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May 21, 2020
Updox Telehealth Survey Reports 42 Percent of Americans Now Using Telehealth
Survey data shines light on consumer preferences of virtual health and showcases the need for providers to take care of patients outside the four walls of a practice
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May 7, 2020
Updox Adds Adam Koltnow as Chief Product Officer and Jeff Mills as Chief Revenue Officer
Company bolsters executive leadership team with accomplished business leaders who bring track records of delivering growth and building high-performing teams
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May 4, 2020
Updox Partners with PointClickCare to Modernize Communications for Senior Care Providers
Integration Offers Long-Term and Post-Acute Care Providers a Streamlined Communication Solution for Resident Engagement, Family Communication and Internal Messaging
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April 23, 2020
Facing possible closure amid COVID-19, NC free and charitable clinics leap into telemedicine and other creative solutions to keep treating the uninsured
Safety-net clinics reduce unnecessary visits to overwhelmed hospital emergency rooms
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April 21, 2020
National Association of Free & Charitable Clinics Partners with Updox for Virtual Care During COVID-19
Partnership expands healthcare reach for at-risk populations while protecting healthcare providers
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April 14, 2020
As Demand for Virtual Patient-Provider Connections Surges, Updox Customers Conduct More than 45,000 Telemedicine Sessions Per Day
Updox solutions, which enable patients to stay connected with their own physicians, have facilitated 500,000+ telehealth visits during COVID-19 pandemic
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April 10, 2020
OSU Physicians, Inc., Supports HIPAA-Compliant Patient Care with Updox Telehealth Solution
Multi-location outpatient care providers implement telehealth during COVID-19 crisis
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April 7, 2020
Central Ohio Primary Care Expands Partnership with Updox to Offer HIPAA-Compliant Video Telemedicine
Multi-location practice implements Updox Video Chat to maintain routine patient care during COVID-19 crisis
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April 6, 2020
Sharecare launches free platform to enable providers in U.S. with telehealth
HIPAA-compliant Sharecare Telehealth – powered by Updox – available to U.S.-based healthcare providers for free through Sept. 1, 2020
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March 23, 2020
Aledade Empowers Primary Care ACOs with Updox’s Telehealth Virtual Office Visits
Primary care practices launch telehealth visits to manage COVID-19 crisis
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January 16, 2020
Multi-Location Medical Plaza Selects Updox Collaboration Platform for Digital Marketing, Communications and Patient Engagement
Next-Generation Updox Platform Helps Medical Plaza Pharmacy Acquire Customers, Engage Patients and Collaborate with Providers
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December 3, 2019
Through Digital Document Management, Updox Eliminated One Billion Fax Pages Ahead of CMS’ Call for A Fax-Free Healthcare System By 2020
Updox’s Communication and Document Management Solutions Eliminate Fax Security Risks and Save Time & Money, But Majority of Hospitals Still Rely on Paper-based Fax
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October 28, 2019
Use of Updox’s Patient Engagement Solutions Grows Over 600%, Meeting Healthcare Industry Demands for All-In-One Platform
Growth of Video Chat, Secure Text and Messenger validates providers’ vision for improved coordination and enhancing the patient experience
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September 24, 2019
Connecticut Orthopaedic Specialists Selects Updox to Simplify Care Coordination and Enhance Patient Engagement
Updox Helps Large, Multi-Site Practice Streamline Secure, Real-Time Communications between Staff, Providers and Patients
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August 20, 2019
Updox Named to Inc. 5000 List of “Fastest-Growing Companies in America” for Fifth Consecutive Year
Healthcare Collaboration Platform Recognized for Continued Year-Over-Year Growth
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August 15, 2019
Majority of Providers Use 4+ Tech Solutions to Manage Daily Functions Outside of EHR
New Updox survey shows how technology that was supposed to improve satisfaction for healthcare providers, staff and patients actually makes it worse
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July 24, 2019
Komen Columbus Partners with Updox to Connect Patients and Physicians for Improved Access to Cancer Screenings, Education Programs and Consultations
Collaboration Platform Supports More Efficient and Effective Cancer Care for Better Outcomes
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July 17, 2019
Digital Marketing Services Help Independent Pharmacies Reach and Acquire New Patients
Updox becomes first to offer independent pharmacy marketing services complementing patient engagement tech solutions, like Secure Text, Video Chat and Online Fax all-in-one Inbox
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May 30, 2019
Updox Solutions, Including Updox Video Chat, Support Expanded Patient Care and Boost Access to Care in Physician-strained Rural North Carolina
Partnership Allows North Carolina Association of Free & Charitable Clinics to Expand Rural Access to Specialty Care While Improving Productivity and Patient Engagement
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May 29, 2019
DrChrono and Updox Expand Partnership Integrating a Powerful Communication Platform into Electronic Health Record (EHR) Software
Updox Gives DrChrono Customers Solutions to Streamline Communication, Improve Patient Relationships and Increase Staff Productivity
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May 21, 2019
Central Ohio Primary Care Selects Updox for Document Management and Communications
Solution Supports Large, Multiple-Location Practice’s Need for Secure, Streamlined Communications; Elimination of Traditional Fax and Enhanced Workflows to Improve Efficiencies
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March 27, 2019
With Secure Text and Video Chat, Updox Showcases Patient Engagement Tailored for Pharmacies at T.H.E. Conference
New Solutions Further Enhance the Only Solution Created Specifically for Pharmacies to Attract Customers, Engage Patients and Collaborate with Prescribers
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February 11, 2019
Redefining Patient Engagement for Health System Providers, Updox Unveils New Video Chat at HIMSS 2019
Updox creates nation’s first HIPAA-compliant video telehealth solution built specifically for outpatient providers
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November 19, 2018
Updox Announces Secure Text and Messenger Patient Engagement Tools
Launch represents another step in Updox’s mission to redefine patient engagement and give providers solutions that work the way they work
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October 25, 2018
STRAND® and Updox Team to Support Collaboration and Care Coordination Between Pharmacists and Providers to Reduce Asthma Incidents and Costs
Improved Care Coordination Drives Need for Pharmacists and Prescribers to Work Together to Improve Asthma Awareness and Medication Adherence
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October 1, 2018
Updox Brings Together Patient Engagement, Communication and Productivity into One CRM Solution
A single business management platform, with upcoming Secure Text and Messenger solutions, offering out-of-hospital healthcare providers critical ways to communicate with patients
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August 7, 2018
Computer-Rx Empowers Community Pharmacies with Digital Communications Solutions from Updox
Integrated into the pharmacy management platforms, Computer-Rx customers now have access to HIPAA-compliant, two-way texting with patients and digital faxing with prescribers
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August 2, 2018
Updox Achieves Full DirectTrust HISP Accreditation
Accreditation Ensures Updox Meets Highest Industry Standards for Secure Communications
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April 3, 2018
STRAND® Teams with Updox to Support Collaboration Between Pharmacists and Providers to Improve Cardiovascular Health
Targeted Patient Engagement and Streamlined Care Team Communications Reduce Heart Disease Risk and Lower Healthcare Costs
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January 31, 2018
Updox and Creative Pharmacist Partner to Connect Pharmacists to Prescribers to Prevent Opioid Abuse
Creative Pharmacist STRAND® Patient Intervention Platform Uses Updox Pharmacy Connect to Help Pharmacies Coordinate Care and Communicate Securely
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November 9, 2017
Healthcare Tech Leader Joins Emerging Bridge Park Community
Updox, one of Inc. 5000’s fastest-growing private companies, announces relocation to Bridge Park
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October 11, 2017
VentureOhio Names Updox 2017 Growth Stage Company of the Year
Healthcare IT leader honored for exceptional growth and market expansion
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September 14, 2017
Updox Selected by BestRx Pharmacy Management System to Help Pharmacies Engage Patients & Boost Revenue
Partnership provides independent community pharmacies with tools to enhance star ratings, engage patients, drive revenue and manage workflows
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August 10, 2017
Updox Earns ONC 2015 Edition Health IT Certification from Drummond Group LLC
Certification Validates Updox Commitment to Patient Engagement and Interoperability Across Healthcare
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August 1, 2017
Rx30 and Computer-Rx Select Updox to Improve Care Coordination and Communications Between Pharmacies, Physicians and Patients
Partnership provides community pharmacies with tools to enhance star ratings, engage patients, drive new revenue and manage workflows for more efficient clinical care
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June 30, 2017
QS/1® Partners with Updox for Improved Patient Care Coordination
QS/1 has partnered with Updox to offer Pharmacy Connect, a web-based care coordination suite that helps pharmacists securely exchange patient information with healthcare providers and engage patients.
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June 29, 2017
Updox and ScriptDrop Offer Innovative Care Coordination Solution that Supports Patient Engagement and Medication Adherence
Partnership brings prescription delivery, medication reminders and secure communications between patients, physicians, pharmacies to lower costs and improve care
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June 22, 2017
Tim Chapman Joins Updox Board of Directors
Experienced Strategist Joins Fast-Growing Healthcare Leader to Support Growth and Market Expansion
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June 19, 2017
eMDs Selects Updox to Help Providers Improve Their Bottom Line and Grow their Practice
Updox offers integrated communications solutions for eMDs’ electronic health record solutions
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May 18, 2017
Creative Pharmacist Selects Updox to Improve Patient Compliance and Boost Care Coordination
The STRAND® Patient Intervention Platform Will Use Updox Pharmacy Connect Integrated Secure Communications Solution to Help Pharmacies Deliver More Efficient Clinical Services Updox, the industry leader for care coordination and healthcare connectivity solutions, was selected by Creative Pharmacist, the industry leader in helping community pharmacies expand the clinical services they provide to their chronically ill patients, to integrate the Updox Pharmacy Connect solution into its STRAND® clinical intervention platform. Updox solutions provide Creative Pharmacist customers with tools to engage patients, increase pharmacy revenue and securely connect with physicians and other members of the care team
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May 9, 2017
Updox Secures Growth Equity Investment to Accelerate Market Growth and New Technology Development
Investors Partner with Updox to Maximize Rapid Expansion in Valuable Segment of Healthcare Updox, the industry leader for care coordination and healthcare connectivity solutions, announced a $12.7 million series B preferred equity investment. TT Capital Partners led the round, with participation from Tamarind Hill and existing investor Rev1 Ventures. As a single source for patient and provider communications, Updox plans to grow its strong foundation to achieve widespread connectivity in traditionally hard-to-reach healthcare segments.
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January 26, 2017
Surgoinsville Pharmacy Selects Updox Pharmacy Connect for Care Coordination
Solution Helps Pharmacy Engage Patients, Increase Revenue and Connect with Physicians
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October 25, 2016
Updox Receives Renewal of Complete DirectTrust.org/EHNAC Accreditations for Direct Secure Messaging
Updox Continues Leadership in Care Coordination and Providing Secure Communications Channels Across the Healthcare Ecosystem
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September 26, 2016
Updox Named Greenway Health Partner of the Year
Award presented to Marketplace partner at annual user conference, recognizing Updox’s popularity with Greenway Health customers to improve communication, reimbursement and the patient experience
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August 18, 2016
Updox Named to Inc. 5000 List of America's Fastest-Growing Companies for Second Year in a Row
Industry Leader for Care Coordination Honored Again for Exceptional Year-over-Year Growth
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August 11, 2016
Updox Earns Dentrix Connected Solution Certification
Cohesive set of solutions integrated for Dentrix G6 dental practices supports care coordination and maximizes practice performance, revenue and patient engagement
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July 21, 2016
Updox Introduces Pharmacy Connect during Cardinal Health Retail Business Conference
New solution offers unique care coordination opportunity for pharmacists as industry shifts to value-based care model
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February 18, 2016
GeniusDoc Partners with Updox to Offer Integrated Communications Solution to Leading Oncology, Hematology, Multi-Specialty Practices
Updox enables practices to efficiently communicate with partners and patients to lower costs and improve productivity
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February 11, 2016
Updox Introduces New Patient Engagement and Provider Connectivity Solutions at Business of Dentistry 2015
Updox solutions and apps available for use with Dentrix® G5/ G6 Practice Management System
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October 29, 2015
Practice Fusion Expands Partnership with Updox to Add More Communications Options for Customers
Incorporating inbound fax within EHR helps practices manage multiple messages in workflow to lower costs, improve productivity and enhance communications
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October 15, 2015
Updox Named 14th on Columbus Business First’s 2015 Fast 50 List
Industry-Leading Health Care CRM provider recognized for exceptional growth
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September 8, 2015
Updox Named MacPractice Alliance Partner for Integrated Faxing
Updox Named MacPractice Alliance Partner for Integrated Faxing
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August 30, 2015
Updox Introduces New Patient and Provider Connectivity Solutions for Greenway Prime Suite and Intergy at ENGAGE15
Updox Introduces New Patient and Provider Connectivity Solutions for Greenway Prime Suite and Intergy at ENGAGE15
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August 12, 2015
Updox Named No. 524 on Inc. 5000 List of America's Fastest-Growing Companies
Updox Named No. 524 on Inc. 5000 List of America's Fastest-Growing Companies
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July 20, 2015
Updox Launches Industry-Changing Personal Direct Secure Email Option for Physicians
Updox Launches Industry-Changing Personal Direct Secure Email Option for Physicians
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June 19, 2015
Helping Independent Physicians Survive and Thrive
Rev1 Ventures did a great Updox profile interview and video - featuring Updox leadership, what drives us in our mission to change the way health care is delivered and our amazing growth along the way.
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May 20, 2015
SaaS Capital Adds Updox to Portfolio with $3.5 Million Line-of-Credit
SaaS Funding Pioneer Partners with Leading Physician CRM and Connectivity Platform
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April 14, 2015
Updox Achieves 2014 Edition 2 ONC-HIT Modular Certification for Direct Secure Messaging from Drummond Group LLC
Updox Achieves 2014 Edition 2 ONC-HIT Modular Certification for Direct Secure Messaging from Drummond Group LLC
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March 19, 2015
Updox Named to Becker’s 2015 “150 Great Places to Work in Healthcare” List
Updox Named to Becker’s 2015 “150 Great Places to Work in Healthcare” List
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November 24, 2014
Updox Web Seminar: How an Independent Physician Leverages Technology to Transform Patient and Provider Relationships
Updox Web Seminar: How an Independent Physician Leverages Technology to Transform Patient and Provider Relationships
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October 29, 2014
Updox Patient Payments Enables Practices to Accept Credit Card Payments Via Patient Portal, in Lobby and in Office for One Integrated Experience
Updox Patient Payments Enables Practices to Accept Credit Card Payments Via Patient Portal, in Lobby and in Office for One Integrated Experience
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October 15, 2014
MacPractice Partners with Updox for Direct Secure Messaging
MacPractice Partners with Updox for Direct Secure Messaging Leading Mac-Based EHR Selects Largest Direct Messaging Network to Meet Stage 2 Meaningful Use Criteria
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September 30, 2014
Updox in the News
Updox Helping Healthcare Providers Turn Patients Into Customers The advent of electronic health records (EHRs) revolutionized the medical world by digitizing patient charts and information. What EHRs did not change, however, is the need for out-of-date communications between doctors and patients – paper slips for billing, phone calls for appointments, even faxes for health records. Updox, based in Columbus, Ohio, hopes to eliminate these clunky, out-of-date systems by aggregating all of this communication into one central, secure, web-based location to create a seamless, electronic flow of information between doctors and patients.
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September 30, 2014
Updox Launches Online Updox Community
Forum Provides Opportunities for 70,000 Updox Members to Share Best Practices About Topics Including Direct Messaging, Patient Engagement and Running Efficient Practices
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September 5, 2014
Updox Exhibiting New CRM Features at ENGAGE14 National Greenway Customer Conference
Updox Exhibiting New CRM Features at ENGAGE14 National Greenway Customer Conference
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August 28, 2014
Arizona-Based Cardiology Practice Recognizes Significant Cost Savings with Updox
Arizona-Based Cardiology Practice Recognizes Significant Cost Savings with Updox
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July 31, 2014
Updox Introduces Resources to Help Hospitals Choose the Right HISP for Direct Messaging
HISP Selection Guide and Web Seminar Among Tools for MEDITECH and Epic Hospitals Looking to Meet Meaningful Use
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July 16, 2014
Eyefinity Selects Updox for Direct Messaging and Patient Portal
Eyefinity Selects Updox for Direct Messaging and Patient Portal
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June 30, 2014
Michael Harris Joins Updox as Vice President of Development
Michael Harris Joins Updox as Vice President of Development
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June 24, 2014
Updox Achieves Complete DirectTrust.org/EHNAC HISP, RA, and CA Accreditations for Its Direct Secure Messaging
Updox Achieves Complete DirectTrust.org/EHNAC HISP, RA, and CA Accreditations for Its Direct Secure Messaging
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June 4, 2014
Updox Launches Webinar Series for Physician Practices to Leverage Meaningful Use Interoperability Requirements Into Full CRM Strategy
Updox Launches Webinar Series for Physician Practices to Leverage Meaningful Use Interoperability Requirements Into Full CRM Strategy
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May 29, 2014
Healthland Selects Updox as Direct Messaging HISP Partner
The Nation’s Leading Provider of HIT Solutions for Rural and Critical Hospitals Chooses Updox to Satisfy Key Stage 2 Meaningful Use Requirement
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April 23, 2014
Updox Becomes Founding Member of Carequality Interoperability Initiative
Updox Becomes Founding Member of Carequality Interoperability Initiative Updox Joins 33 National Organizations to Advance Data Exchange for Improved Outcomes and Lowered Costs
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March 25, 2014
Pat Bickley Joins Updox as Director of Product Management
Pat Bickley Joins Updox as Director of Product Management
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February 19, 2014
Updox Direct Network Dominates Physician Connectivity – More Than 35 EHR Partners Select Updox as HISP for Direct Messaging
Updox Direct Network Dominates Physician Connectivity – More Than 35 EHR Partners Select Updox as HISP for Direct Messaging As Interoperability Moves Beyond HIEs, Updox Takes Lead to Extend Direct Messaging for More Than Just Meaningful Use
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February 11, 2014
Amazing Charts Partners with Updox for Direct Messaging and Patient Portal
Amazing Charts Partners with Updox for Direct Messaging and Patient Portal Updox provides key components for Stage 2 Meaningful Use
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February 4, 2014
Practice Fusion Adds Updox Direct Secure Messaging
Practice Fusion Adds Updox Direct Secure Messaging to its Electronic Health Record (EHR) Platform Country’s Largest Physician-Patient Community Chooses Largest Direct Messaging Network Satisfying Key Stage 2 Meaningful Use Requirement
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January 8, 2014
Updox Launches First CRM Solution Designed for Independent Physicians
Updox Launches First CRM Solution Designed for Independent Physicians
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February 20, 2013
Updox Direct Messaging Platform Used in First Complete Certification for Stage 2 of Meaningful Use
Greenway Medical Technologies relies on Updox’s Direct Messaging HISP for three ONC 2014 criteria
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December 18, 2012
Vermont Information Technology Leaders (VITL) Selects Updox for NHIN Direct
MEDIA CONTACTS: Michael Morgan mmorgan@updox.com 614.798.8170
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December 4, 2012
The Updox Practice Communications Management Solution Adds 2,500 New Practices
The Updox Practice Communications Management Solution Adds 2,500 New Medical Practices Exchanging 1.5 million documents per month coordinating the care for 5 million patients
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November 1, 2012
SOAPware, Updox Improve Health Information Exchange with Integrated EMR Faxing
FAYETTEVILLE, Ark., Nov. 1, 2012 /PRNewswire/ — Practice communications management company Updox and electronic health record solutions provider, SOAPware Inc., have shaped a strategic alliance in order to improve health information exchange. The two will work together to provide SOAPware EHR customers with a fully integrated, bi-directional, electronic faxing and document management solution.
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October 26, 2012
Cary Adult Medicine gets Level 3 PCMH certification with Updox
Cary Adult Medicine achieves Level 3 Patient-Centered Medical Home Certification from NCQA using Updox and Amazing Charts
In the News
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April 13, 2021
Medical Economics Feature: Create the best virtual care strategy for your practice
Medical Economics sat down with Mike Morgan, president of Updox, to discuss how physicians can craft the best virtual care strategy for their practice in 2021.
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March 29, 2021
MedCity News Feature: The virtual care strategy checklist: Implementing a contactless check-in
Practices are looking to build a long-term virtual care strategy that supports patient visits both in and outside the office. Implementing contactless check-in is an important step to achieving success.
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March 26, 2021
Health IT Answers Feature: Telemedicine and Virtual Care Updates 2021
The Updox report includes data from a survey of more than 1,000 healthcare providers across a variety of specialty areas and details how virtual care impacted providers and their respective practices during the COVID-19 pandemic.
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March 26, 2021
Health Tech Hot Spot Feature: 75% of Providers Say A Virtual Care Strategy is Essential as Healthcare Moves Forward
New report from Updox highlights the shifting perceptions and uses of virtual care during COVID-19, and challenges practices are addressing in 2021
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March 22, 2021
Health Professional Radio podcast: Virtual Care Strategies
Updox President Michael Morgan discusses the biggest challenges practices are facing when implementing a virtual care strategy and how virtual care technology can further increase workflow efficiencies.
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March 12, 2021
Patient Engagement HIT Feature: Fears Fuel Vaccine Hesitancy, Dissuade Access for Family Caregivers
A rural-urban divide in vaccine hesitancy underscores the need for targeted public health education that emphasizes COVID-19 vaccine safety efficacy and providers play a key role in that.
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March 4, 2021
Becker's Hospital Review Feature: 260 Telehealth Companies to Know
Hospitals and health systems across the U.S. have developed telehealth strategies to connect with patients with their providers and use of telehealth continues to grow.
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March 2, 2021
DOTmed Feature: COVID-19 vaccine rollout: Why patient-provider communications are a top priority
As they face an onslaught of questions, healthcare providers need to ensure they have a seamless workflow in place to communicate with patients about COVID vaccines.
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February 26, 2021
Columbus CEO Feature: 2021 Healthcare Achievement Awards
Updox President Michael Morgan was honored to be named a finalist for the Pathway to Population Health award as part of Columbus CEO Magazine's 2021 Healthcare Achievement Awards.
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February 15, 2021
The Journal Times Feature: The doctor will see you now, from home
Racine, Wisconsin, community health clinic uses Updox telehealth to ensure care delivery continues during pandemic.
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February 2, 2021
Physicians Practice Feature: Pivoting to virtual care is transforming operations
Updox President Mike Morgan shares lessons from other practices on how adding virtual care is enhancing their strategies and abilities.
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January 25, 2021
Modern Healthcare Feature: Chatbots, texting campaigns help manage influx of COVID vax questions
As healthcare ramps up COVID-19 vaccination programs, providers are tasked with not only administering the vaccines, but also answering a barrage of questions from patients.
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January 22, 2021
Healthcare IT Today Feature: Numerous Announcements of COVID Vaccine Solutions is Encouraging
Healthcare technology companies, including Updox, are offering solutions to make the vaccination process smoother, faster, and more efficient. It is an encouraging sign.
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January 22, 2021
HIT Consultant Feature: 87% of Americans Want to Receive COVID-19 Vaccine Information From Their Providers
According to a recent Updox survey, 87% of Americans say they want to receive information from their healthcare provider on COVID-19 vaccine-related news/updates.
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January 22, 2021
Health IT Answers Feature: Healthcare Providers Viewed as #1 Most Trusted Source for COVID-19 Vaccine Information
An Updox survey underscores the strong need for more frequent communications between healthcare providers and patients and demonstrates the critical role technology plays in ensuring an effective vaccine rollout.
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January 19, 2021
Patient Engagement HIT Feature: Clinicians Most Trusted for COVID-19 Vaccine Patient Education
Most Americans want to hear from their medical providers about the COVID-19 vaccine, with recent polling showing that patients trust their providers the most for driving vaccine patient education and scheduling outreach.
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January 19, 2021
HIT Consultant Feature: Transitioning from Traditional to E-Fax: How Healthcare Communications are Transforming Post-COVID
An outdated fax machine is not only inefficient and costly, it also impacts patient privacy and safety. Updox president Mike Morgan shares how eFaxing can help alleviate bottlenecks
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January 13, 2021
Physicians Practice Feature: Virtual Care Strategy - What it is; how it differs from telehealth
What is a virtual care strategy, how does it differ from specifically telehealth, and why it is so important for independent practices right now?
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January 13, 2021
Physicians Practice Feature: Technologies physician practices should consider replacing
Updox President Michael Morgan discusses technologies that practices should consider replacing in the near future to develop a virtual care strategy.
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January 13, 2021
Physicians Practice Feature: Achieving a paperless practice is possible
What you need to know about achieving a paperless practice from Updox President Michael Morgan.
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January 11, 2021
DOTmed Feature: Four tips for implementing a successful virtual care strategy
As practices transform their operations to catch up to the expectations of healthcare consumerism, there are a number of virtual care solutions that can improve patient satisfaction and outcomes, while helping the practice be more efficient and effective.
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December 30, 2020
Columbus Business First Feature: Updox aiming for ubiquity after acquisition by EverCommerce
"Our goal really has been we want to make Updox a standard part of healthcare," Mike Morgan said. Read more about what makes Updox a great fit for EverCommerce and how it grew to where it is today.
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December 28, 2020
MedCity News Feature: EverCommerce buys healthcare communication platform Updox
EverCommerce, a provider of solutions for businesses in the service sector, has added Updox to its roster of health services companies. .
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December 28, 2020
Columbus Business First Feature: One of Central Ohio's Fastest-Growing Companies has been Acquired
Updox LLC has been acquired by EverCommerce, following a pandemic-driven turbo-boost to its already fast growth.
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December 14, 2020
Healthcare Business Today Feature: When Your Dots Don’t Connect: How to Bring Your Virtual Care Strategy Into Focus
There’s more to a virtual care strategy than adopting solutions. In order to tap into the true value of virtual care, it’s important to create a structure around each communications solution. Updox CEO Mike Morgan explains how.
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December 1, 2020
Empowered Patient Podcast: Moving Pharmacies and Healthcare Providers into the Digital World
Updox’s Cathy Kuhn, PharmD, discusses the communications needs of pharmacists, healthcare providers, and patients and what issues can be addressed by moving from paper to digital.
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November 13, 2020
DOTmed Feature: How telehealth is improving outcomes for patients in rural and underserved populations
Learn how virtual care is leveling the playing field for underserved patients by enabling access to care through a mobile device or laptop - rather than through a traditional brick and mortar doctor’s office.
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November 10, 2020
New England Journal of Medicine Feature: How an Ohio-based Physician Organization Overcame Internal Hurdles and Launched a Telehealth Service as Covid-19 Shutdowns Loomed
Before the pandemic, Central Ohio Primary Care had zero experience with telehealth visits. Implementing a new program of any kind within a week during a pandemic would present challenges to any organization. Updox is proud to have been able to support them.
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November 2, 2020
Smart Business Feature: 2020 Columbus Smart 50 Awards celebrate area’s top executives
Updox CEO Michael Morgan was honored on this year's 2020 Columbus Smart 50 list of top executives, recognized for their ability to effectively build and lead successful organizations.
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October 30, 2020
KLAS Research Feature: Investing in Secure Communication Platforms
What can your business gain from a secure healthcare communications platform? Ryan Engle with TripleTree shares the benefits of HIPAA-compliance, resource efficiency, and an enhanced patient experience.
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October 20, 2020
Health Professional Radio Podcast: Pharmacy of the Future
Updox’s Cathy Kuhn discusses the role of pharmacy during the pandemic and where the industry is headed post-COVID:
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October 6, 2020
Healthcare Business Today Feature: The Telehealth Trifecta - Patient Care in a Post-COVID World
Updox CEO Mike Morgan shares how practices can become more efficient, maintain revenue and grow business by digitizing more aspects of the patient experience:
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September 30, 2020
Electronic Health Reporter Feature: Updox Named to Healthcare's Most Innovative Companies of 2020 list
Updox was named to Electronic Health Reporter's list of "Healthcare's Most Innovative Companies of 2020" and recognized being on the cutting edge of healthcare technology innovation.
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September 30, 2020
Health IT Outcomes Feature: Telehealth For Chronic Care Patients During COVID-19 And Beyond
More than 157M Americans currently live with chronic conditions - some of which are preventable if swift action is taken. Mike Morgan shares how a robust virtual care strategy can help these patients.
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September 29, 2020
Health IT Answers Feature: 2020 Virtual Care Report: Patient Care in a Post-COVID World
New report from Updox highlights what it will take to transform healthcare practices, keep pace with changing patient expectations and fix reimbursement hurdles.
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September 8, 2020
HIT Consultant Feature: 2020 Virtual Care: Navigating Patient Care in a Post-COVID World
COVID-19 has forever changed the delivery of healthcare. In a post-COVID environment, telehealth is no longer a novelty – it is a requirement to stay in business. But telehealth is just one piece of a successful practice.
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September 8, 2020
Medical Economics Feature: Digitize admin tasks to reduce staff burdens
As practices reopen to patients and streamline operations to become safer and more efficient, there are opportunities to modernize administrative tasks to save time and money
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September 8, 2020
Physicians Practice Feature: Telehealth is here to stay; reimbursement needs to follow
At a time when many practices are facing financial hardships, provisions for telehealth reimbursement are not only essential for access and continued health and safety of patients, but are also necessary for the health and stability of physicians.
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August 14, 2020
NASDAQ Feature: The Top Reasons Teladoc Health Stock Could Soar to $250 in 2020
Telehealth isn't stopping. Analysts at McKinsey & Co. forecast that $250 billion worth of spending will shift to telehealth, compared to the total $3 billion in revenue that top telemedicine companies generated before the pandemic.
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August 4, 2020
U.S. News & World Report Feature: How the Pandemic Is Changing the Way Hospitals Care for Patients
As the novel coronavirus and resulting economic recession have disrupted nearly every aspect of life, they have also laid bare both the strengths and the shortcomings of America’s health care system
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August 4, 2020
Columbus Business First Feature: Announcing the 2020 C-Suite Awards
Updox is among the honorees on Columbus Business First's annual guide to the most-admired CEOs and other top executives in Central Ohio.
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July 24, 2020
Electronic Health Reporter Feature: Meeting Patient Demands with Virtual Care Beyond COVID-19
What does healthcare look like post-COVID? Updox CEO Mike Morgan explains how providers will need to start balancing virtual and in-office appointments
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July 8, 2020
Healthline Feature: She Had a Stroke, Then the Pandemic Hit. Here’s How She Fought to Recover
After Sherry Richards had a stroke, Updox telehealth helped her stay connected with her doctors and maintain her recovery during the pandemic
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July 7, 2020
Consumer Reports Feature: Medical Privacy Gets Complicated as Doctors Turn to Videochats
Health comes first, privacy experts say, but when you have a choice, it's best to use a service that complies with HIPAA
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July 3, 2020
Columbus Business First Feature: 'Webside' manner: Once-reluctant Ohio State Wexner Medical docs want telehealth to stay
Ohio State University's Wexner Medical Center shares a new framework for the future of healthcare - and how telehealth from Updox supports them
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June 29, 2020
Healthcare IT Today Feature: "What COVID-19 Taught Us About Telehealth and its (Now Permanent) Role in Patient Care"
Achieving the right balance of virtual and in-person appointments rests in the ability of providers to visualize the patient journey and quickly resolve roadblocks that negatively impact their overall experience.
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June 23, 2020
Mission Daily Podcast: "Changing the Face of Healthcare”
Updox CEO Mike Morgan discusses how technology is transforming the way care is delivered and why fax is one of the biggest impediments to provider efficiency and effectiveness
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June 16, 2020
eMds Feature: Reopening Healthcare Together with Updox
Updox CEO Mike Morgan shares tips and tricks on engaging patients during the pandemic and beyond
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June 11, 2020
E-Commerce Times Feature: Virtual House Calls: The Rise of Telemedicine
Virtual care, including telehealth, will transform healthcare with modern, impactful ways to maximize patient engagement.
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June 8, 2020
HuffPost feature: COVID-19 Sparked A Huge Rise In Video Doctor Visits. Get Used To It.
Physicians resisted telemedicine for years. Then the coronavirus pandemic forced them to adapt.
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June 3, 2020
HIT Consultant Feature: Telehealth After COVID-19: What’s Next for the Healthcare Industry?
As demand for virtual care continues to rise, there are significant implications for the healthcare market post-COVID. Updox CEO Mike Morgan shares his thoughts
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May 21, 2020
Physicians Practice Feature: How a virtual health strategy can meet patient expectations and drive practice value
Patient expectations haven’t changed in the COVID era. If anything, the global pandemic has accelerated demand for solutions that meet patient demand for stay-at-home flexibility while allowing independent physicians to continue providing care.
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May 14, 2020
WOSU All Things Considered Podcast: How Tech Startups Are Surviving Coronavirus
WOSU's Ann Fisher and Carrie Ghose of Columbus Business First discuss how Updox successfully onboarded 10,000 new telehealth customers in two weeks during the pandemic
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May 5, 2020
Healthcare Weekly Podcast: "Integrated HIPAA Communication Platforms? Yes, they actually exist!”
“The expectations of customers in healthcare is going to be changed forever.” Updox CEO Mike Morgan discusses the future of telehealth and how COVID-19 is changing the way providers deliver care.
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April 30, 2020
Columbus Business First Feature: Crisis Management: Updox had the perfect product ready when Covid-19 shuttered doctors' offices
On this episode of Columbus Business First's Crisis Management podcast, hear from Mike Morgan on how Updox responded to the pandemic while also moving staff to work from home.
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April 28, 2020
Virtual Medical Visits Are the New Normal During the Coronavirus Pandemic
Lost Coast Outpost profiles how COVID-19 has catapulted telehealth into healthcare's mainstream in California more effectively than years of advocacy and policy-making.
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April 23, 2020
CommonWell TV Feature: Improving Interoperability with Updox
CommonWell TV interviews Adam Koltnow, chief product officer, about how Updox stresses ease-of-use for products and solutions to achieve interoperability and drive improved care.
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April 16, 2020
Columbus Business First Feature: How the nation's largest independent primary care practice adapted to telehealth almost overnight
Central Ohio Primary Care had never conducted telehealth visits. Then, along came COVID. Updox stepped in to help and now COPC does 2,000 telehealth visits a day.
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April 15, 2020
Columbus Business First Feature: How Updox added 10,000 new users in three weeks
In a typical month last year, Updox added about 500 new physician users. When the pandemic hit, it signed on 10,000.
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April 13, 2020
Columbus Business First Feature: Dublin health IT company lands 10,000 new customers amid Covid-19
Updox is dedicated to supporting local and national customers with secure telehealth solutions for effective patient care during COVID-19.
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April 10, 2020
Drug Topics Feature - Health System Pharmacy Collaboration
Updox Director of Strategy Consulting Cathy Kuhn, PharmD, shares why health system/pharmacy collaboration is important and what it means for patients.
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April 10, 2020
Becker's Hospital Review Feature: OSU Wexner Medical Center coverts 40 exam rooms into telehealth stations, updates 500 computers
The Ohio State University Wexner Medical Center is using telehealth services from Updox to meet patient needs during the COVID-19 pandemic.
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April 2, 2020
DOTMed Feature: Future of Health IT Efficiency
Most healthcare providers use at least four different solutions to manage critical business functions. Updox shares how to streamline operations
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April 1, 2020
Wall Street Journal Feature: Telemedicine, Once a Hard Sell, Can’t Keep Up With Demand
The new coronavirus outbreak is testing the industry’s capacity, sending companies scrambling for doctors and new services
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March 31, 2020
ACO Show Feature: Telehealth With Updox
Learn how Updox enables patients to connect with their health care providers by video and text messaging, and why this has become critically important during the COVID-19 epidemic.
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March 22, 2020
Healthcare Business Today Feature: Telehealth's Role in Curbing COVID-19
During the COVID19 pandemic, telehealth can help alleviate the rapid spread by reducing the amount of foot traffic in and out of healthcare facilities. Read More
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March 9, 2020
Electronic Health Reporter Feature: Are Providers Ready For The End of Fax?
80% of all serious medical mistakes result from poor communication, which includes fax. Updox CEO Mike Morgan explains why fax machines must become a thing of the past in order to bring #healthcare fully into the 21st century Read More
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March 2, 2020
Physicians Practice Feature: Patient engagement will be a hot topic at HIMSS20
Updox CEO Mike Morgan explains why health IT leaders will spend a good bit of their time discussing patient engagement at HIMSS20 Read More
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January 29, 2020
HIT Consultant Feature: Time’s Running Out - Why Providers Must Adopt Telehealth in 2020
With work schedules, family obligations and unforeseen circumstances, it's not always simple for patients to see a physician. Learn why this is leading to a higher telehealth demand in 2020. Read More
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January 28, 2020
Health Professional Radio podcast: A fax-free future in healthcare
How can healthcare can break free of the hold fax has on provider communications? Read More
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January 14, 2020
Physicians Practice Feature: Your patient engagement strategy will fail if staff aren’t happy
An effective patient experience starts with focusing on staff satisfaction. Sound backwards? It’s not. Read More
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January 14, 2020
Drug Topics Feature - What to Expect from the Pharmacy Landscape in 2020
Optimism is strong around the pharmacy industry as we head into a new decade, and many believe that 2020 is going to be a pivotal year for the industry. Read More
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December 18, 2019
ComputerTalk Feature - The New Vision: The Next Big Thing
Connectivity is the future of pharmacy. ComputerTalk for the Pharmacist shares our vision for digital tools that expand access to #community care and reach patients – wherever they are. Read More
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September 4, 2019
Electronic Health Reporter Feature - Stop Overthinking Telehealth
Forward-looking practices are successfully using telehealth in lieu of in-person consults, reducing needless office visits, saving time and money, and adding more convenient patient care. Read More
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August 27, 2019
Physicians Practice Feature-How Patient Engagement Impacts Bottom Line
Patient care is the reason most physicians get into healthcare, but practices cannot stay open if they ignore the need to remain profitable. Read More
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August 27, 2019
Thrive Global Feature: The Future of Healthcare
Our CEO says "Patient engagement needs to be redefined." Read why he thinks healthcare has to change. Read More
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August 26, 2019
HIT Consultant Feature: Lack of Integration Biggest Frustration
Out-of-hospital healthcare providers are feeling the pain from a lack of integrated technology between systems in their offices. Read More
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August 26, 2019
HIT Infrastructure Feature: IT Interoperability Woes Top Tech Worry
IT interoperability problems were cited as the top technology frustration among 600 non-hospital healthcare providers. Read More
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August 26, 2019
Becker's Hospital Review Feature: 1 in 5 non-hospital providers plan to reduce IT solutions this year, report finds
60% of non-hospital providers use 4+ different technology solutions to manage daily functions. Read More
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August 6, 2019
Authority Magazine Feature: The Future of Healthcare: “Patient engagement needs to be redefined”
Simply pushing a message through a portal isn’t working anymore. Read more
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July 18, 2019
Drug Store News Feature: Updox Launches Digital Marketing Services
Updox is debuting a range of digital marketing services for pharmacists. Read more
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June 13, 2019
Medical Economics Feature: 3 Ways to Improve the Patient Experience
More and more, patients are seeking providers who connect with them and offer flexible, convenient services. Learn three ways you can improve the patient experience. Read more
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June 10, 2019
Medical Economics Feature: How to Build a Practice for Younger Patients
How can your practice grow its share of younger patients? Focus on the overall experience of patients as customers who expect the latest conveniences Read more
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April 26, 2019
Total Pharmacy Feature: Pharmacists as Champions of Patient Health
Pharmacists play a vital role in delivering healthcare. Read more
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April 26, 2019
Burnout - Not just a physician issue. How technology can alleviate staff burnout
If you're not feeling overwhelmed by your profession right now, and you've got a moment to spare, check out this article on 3 ways you can do something about burnout (or even if you're feeling overworked and over-tired.) Read more
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April 26, 2019
Medical Economics Feature: Why providers need to take a fresh look at patient engagement
Updox CEO Michael Morgan shares tips for providers on how to best utilize technology to boost patient engagement
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November 16, 2018
Columbus Business First: Coolest offices: Fastest-growing Updox finally has room to grow at Bridge Park in Dublin
(reprinted with permission)
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Committed to simplifying the business of healthcare, Updox is a unified collaboration platform for out-of-hospital healthcare providers. Named for the past four years to the Inc. 5000 list of America's fastest-growing private companies, Updox is integrated with more than 100 electronic health records (EHR) and serves more than 300,000 users and 80 million patients.
Updox provides customer relationship management (CRM), including patient engagement and secure communication and productivity solutions that work together to connect healthcare providers, including physicians, patients, payers, pharmacies, labs, supply chain partners and other out-of-hospital partners. Through the Updox network, customers can access a full suite of applications including patient text messaging, secure messaging, document management, patient portal, appointment scheduling and reminders, credit card payments, and health alerts, all with the goal of driving improved outcomes through more efficient communications, patient/partner engagement and better care coordination. Learn more at www.updox.com or follow the company on Twitter, LinkedIn and Facebook.
