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June 25, 2020

Fairfield Medical Center Selects Updox for Communications, Engagement and Virtual Care

Health system uses Updox to increase efficiency and connections through streamlined communications and telehealth solutions

Updox, the only place to manage healthcare communications across both in-person and virtual care, today announced a partnership with Fairfield Medical Center, a multi-location, not-for-profit healthcare facility, headquartered in Lancaster, Ohio. The hospital is using Updox to manage their patient flow and improve in-office productivity.

“We first selected Updox for electronic faxing in late 2019, to work alongside our Cerner electronic health record. Then COVID hit and we wanted to offer telehealth services to our patients to support ongoing care in a safe environment,” says Alan Greenslade, chief administrative officer, Fairfield Medical Center. “We needed a system that would support us immediately, one that was easy for healthcare providers and patients to learn that would offer fast, reliable support, as needed. We found that with Updox.”

While telehealth plays a vital role in delivering safe, secure care during the pandemic, in a post-COVID world, virtual care offers opportunities for increased patient and staff satisfaction and improved efficiencies. In a recent Updox survey, 42 percent of Americans have used telehealth services since the pandemic began and 82 percent of those who used telehealth services say they love/like it. When asked about preferences for using telehealth following COVID-19, 51% of respondents said convenience was most important to them, and 49% said that they wanted to be able to choose their provider rather than be assigned a healthcare professional for telehealth services.

“We recognize the unique communication challenges that hospitals, like Fairfield Medical Center, face, due to their service scope and multiple locations,” says Michael Morgan, chief executive officer, Updox. “We help these organizations seamlessly manage their communications and connections to provide an ideal mix of in-person and virtual care. By centralizing communications into one comprehensive inbox, we help these vital community medical centers save time and money and, most importantly, improve patient health.”

Through Updox, Fairfield Medical Center can efficiently manage both its patient lifecycle and office work in one central collaboration platform, making it easy for staff in any department to share or review information internally and connect with referring physicians, patients, and staff at multiple locations. Fairfield Medical Center will also use Updox throughout their Accountable Care Organization (ACO) streamline communications across locations.

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About Updox

The only place to manage healthcare communications across both in-person and virtual care, Updox offers one consolidated inbox for healthcare providers to manage the entire patient journey and office productivity. Through an all-in-one platform, Updox provides a broad set of capabilities for virtual health, patient engagement, and paperless office efficiency that work together to reduce costs and drive revenue. Updox customers also benefit from an engaged user community for benchmarking, idea exchange and networking. Learn how we simplify the business of healthcare. Visit www.updox.com or follow the company on Twitter, LinkedIn and Facebook.

About Fairfield Medical Center

Serving more than 250,000 residents in Fairfield, Perry, Hocking and Athens counties and employing more than 2,000 individuals, Fairfield Medical Center is proud of its role in the community. Our 222-bed, nonprofit, 501(C)3 hospital located in Lancaster, Ohio, provides full-service, general acute health services. As a not-for-profit healthcare facility, Fairfield Medical Center is committed to providing medically necessary treatment to persons in need, regardless of their ability to pay. Our mission is to deliver outstanding healthcare for our patients, their families and our communities. To learn more about Fairfield Medical Center, visit fmchealth.org.

Topics: telemedicine, telehealth, press release, telehealth services