Press & Media
Press Releases & News
In the News
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April 13, 2021
Medical Economics Feature: Create the best virtual care strategy for your practice
Medical Economics sat down with Mike Morgan, president of Updox, to discuss how physicians can craft the best virtual care strategy for their practice in 2021.
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March 29, 2021
MedCity News Feature: The virtual care strategy checklist: Implementing a contactless check-in
Practices are looking to build a long-term virtual care strategy that supports patient visits both in and outside the office. Implementing contactless check-in is an important step to achieving success.
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March 26, 2021
Health IT Answers Feature: Telemedicine and Virtual Care Updates 2021
The Updox report includes data from a survey of more than 1,000 healthcare providers across a variety of specialty areas and details how virtual care impacted providers and their respective practices during the COVID-19 pandemic.
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March 26, 2021
Health Tech Hot Spot Feature: 75% of Providers Say A Virtual Care Strategy is Essential as Healthcare Moves Forward
New report from Updox highlights the shifting perceptions and uses of virtual care during COVID-19, and challenges practices are addressing in 2021
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March 22, 2021
Health Professional Radio podcast: Virtual Care Strategies
Updox President Michael Morgan discusses the biggest challenges practices are facing when implementing a virtual care strategy and how virtual care technology can further increase workflow efficiencies.
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March 12, 2021
Patient Engagement HIT Feature: Fears Fuel Vaccine Hesitancy, Dissuade Access for Family Caregivers
A rural-urban divide in vaccine hesitancy underscores the need for targeted public health education that emphasizes COVID-19 vaccine safety efficacy and providers play a key role in that.
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March 4, 2021
Becker's Hospital Review Feature: 260 Telehealth Companies to Know
Hospitals and health systems across the U.S. have developed telehealth strategies to connect with patients with their providers and use of telehealth continues to grow.
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March 2, 2021
DOTmed Feature: COVID-19 vaccine rollout: Why patient-provider communications are a top priority
As they face an onslaught of questions, healthcare providers need to ensure they have a seamless workflow in place to communicate with patients about COVID vaccines.
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February 26, 2021
Columbus CEO Feature: 2021 Healthcare Achievement Awards
Updox President Michael Morgan was honored to be named a finalist for the Pathway to Population Health award as part of Columbus CEO Magazine's 2021 Healthcare Achievement Awards.
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February 15, 2021
The Journal Times Feature: The doctor will see you now, from home
Racine, Wisconsin, community health clinic uses Updox telehealth to ensure care delivery continues during pandemic.
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February 2, 2021
Physicians Practice Feature: Pivoting to virtual care is transforming operations
Updox President Mike Morgan shares lessons from other practices on how adding virtual care is enhancing their strategies and abilities.
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January 25, 2021
Modern Healthcare Feature: Chatbots, texting campaigns help manage influx of COVID vax questions
As healthcare ramps up COVID-19 vaccination programs, providers are tasked with not only administering the vaccines, but also answering a barrage of questions from patients.
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January 22, 2021
Healthcare IT Today Feature: Numerous Announcements of COVID Vaccine Solutions is Encouraging
Healthcare technology companies, including Updox, are offering solutions to make the vaccination process smoother, faster, and more efficient. It is an encouraging sign.
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January 22, 2021
HIT Consultant Feature: 87% of Americans Want to Receive COVID-19 Vaccine Information From Their Providers
According to a recent Updox survey, 87% of Americans say they want to receive information from their healthcare provider on COVID-19 vaccine-related news/updates.
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January 22, 2021
Health IT Answers Feature: Healthcare Providers Viewed as #1 Most Trusted Source for COVID-19 Vaccine Information
An Updox survey underscores the strong need for more frequent communications between healthcare providers and patients and demonstrates the critical role technology plays in ensuring an effective vaccine rollout.
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January 19, 2021
Patient Engagement HIT Feature: Clinicians Most Trusted for COVID-19 Vaccine Patient Education
Most Americans want to hear from their medical providers about the COVID-19 vaccine, with recent polling showing that patients trust their providers the most for driving vaccine patient education and scheduling outreach.
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January 19, 2021
HIT Consultant Feature: Transitioning from Traditional to E-Fax: How Healthcare Communications are Transforming Post-COVID
An outdated fax machine is not only inefficient and costly, it also impacts patient privacy and safety. Updox president Mike Morgan shares how eFaxing can help alleviate bottlenecks
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January 13, 2021
Physicians Practice Feature: Virtual Care Strategy - What it is; how it differs from telehealth
What is a virtual care strategy, how does it differ from specifically telehealth, and why it is so important for independent practices right now?
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January 13, 2021
Physicians Practice Feature: Technologies physician practices should consider replacing
Updox President Michael Morgan discusses technologies that practices should consider replacing in the near future to develop a virtual care strategy.
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January 13, 2021
Physicians Practice Feature: Achieving a paperless practice is possible
What you need to know about achieving a paperless practice from Updox President Michael Morgan.
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January 11, 2021
DOTmed Feature: Four tips for implementing a successful virtual care strategy
As practices transform their operations to catch up to the expectations of healthcare consumerism, there are a number of virtual care solutions that can improve patient satisfaction and outcomes, while helping the practice be more efficient and effective.
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December 30, 2020
Columbus Business First Feature: Updox aiming for ubiquity after acquisition by EverCommerce
"Our goal really has been we want to make Updox a standard part of healthcare," Mike Morgan said. Read more about what makes Updox a great fit for EverCommerce and how it grew to where it is today.
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December 28, 2020
MedCity News Feature: EverCommerce buys healthcare communication platform Updox
EverCommerce, a provider of solutions for businesses in the service sector, has added Updox to its roster of health services companies. .
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December 28, 2020
Columbus Business First Feature: One of Central Ohio's Fastest-Growing Companies has been Acquired
Updox LLC has been acquired by EverCommerce, following a pandemic-driven turbo-boost to its already fast growth.
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December 14, 2020
Healthcare Business Today Feature: When Your Dots Don’t Connect: How to Bring Your Virtual Care Strategy Into Focus
There’s more to a virtual care strategy than adopting solutions. In order to tap into the true value of virtual care, it’s important to create a structure around each communications solution. Updox CEO Mike Morgan explains how.
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December 1, 2020
Empowered Patient Podcast: Moving Pharmacies and Healthcare Providers into the Digital World
Updox’s Cathy Kuhn, PharmD, discusses the communications needs of pharmacists, healthcare providers, and patients and what issues can be addressed by moving from paper to digital.
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November 13, 2020
DOTmed Feature: How telehealth is improving outcomes for patients in rural and underserved populations
Learn how virtual care is leveling the playing field for underserved patients by enabling access to care through a mobile device or laptop - rather than through a traditional brick and mortar doctor’s office.
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November 10, 2020
New England Journal of Medicine Feature: How an Ohio-based Physician Organization Overcame Internal Hurdles and Launched a Telehealth Service as Covid-19 Shutdowns Loomed
Before the pandemic, Central Ohio Primary Care had zero experience with telehealth visits. Implementing a new program of any kind within a week during a pandemic would present challenges to any organization. Updox is proud to have been able to support them.
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November 2, 2020
Smart Business Feature: 2020 Columbus Smart 50 Awards celebrate area’s top executives
Updox CEO Michael Morgan was honored on this year's 2020 Columbus Smart 50 list of top executives, recognized for their ability to effectively build and lead successful organizations.
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October 30, 2020
KLAS Research Feature: Investing in Secure Communication Platforms
What can your business gain from a secure healthcare communications platform? Ryan Engle with TripleTree shares the benefits of HIPAA-compliance, resource efficiency, and an enhanced patient experience.
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October 20, 2020
Health Professional Radio Podcast: Pharmacy of the Future
Updox’s Cathy Kuhn discusses the role of pharmacy during the pandemic and where the industry is headed post-COVID:
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October 6, 2020
Healthcare Business Today Feature: The Telehealth Trifecta - Patient Care in a Post-COVID World
Updox CEO Mike Morgan shares how practices can become more efficient, maintain revenue and grow business by digitizing more aspects of the patient experience:
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September 30, 2020
Electronic Health Reporter Feature: Updox Named to Healthcare's Most Innovative Companies of 2020 list
Updox was named to Electronic Health Reporter's list of "Healthcare's Most Innovative Companies of 2020" and recognized being on the cutting edge of healthcare technology innovation.
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September 30, 2020
Health IT Outcomes Feature: Telehealth For Chronic Care Patients During COVID-19 And Beyond
More than 157M Americans currently live with chronic conditions - some of which are preventable if swift action is taken. Mike Morgan shares how a robust virtual care strategy can help these patients.
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September 29, 2020
Health IT Answers Feature: 2020 Virtual Care Report: Patient Care in a Post-COVID World
New report from Updox highlights what it will take to transform healthcare practices, keep pace with changing patient expectations and fix reimbursement hurdles.
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September 8, 2020
HIT Consultant Feature: 2020 Virtual Care: Navigating Patient Care in a Post-COVID World
COVID-19 has forever changed the delivery of healthcare. In a post-COVID environment, telehealth is no longer a novelty – it is a requirement to stay in business. But telehealth is just one piece of a successful practice.
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September 8, 2020
Medical Economics Feature: Digitize admin tasks to reduce staff burdens
As practices reopen to patients and streamline operations to become safer and more efficient, there are opportunities to modernize administrative tasks to save time and money
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September 8, 2020
Physicians Practice Feature: Telehealth is here to stay; reimbursement needs to follow
At a time when many practices are facing financial hardships, provisions for telehealth reimbursement are not only essential for access and continued health and safety of patients, but are also necessary for the health and stability of physicians.
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August 14, 2020
NASDAQ Feature: The Top Reasons Teladoc Health Stock Could Soar to $250 in 2020
Telehealth isn't stopping. Analysts at McKinsey & Co. forecast that $250 billion worth of spending will shift to telehealth, compared to the total $3 billion in revenue that top telemedicine companies generated before the pandemic.
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August 4, 2020
U.S. News & World Report Feature: How the Pandemic Is Changing the Way Hospitals Care for Patients
As the novel coronavirus and resulting economic recession have disrupted nearly every aspect of life, they have also laid bare both the strengths and the shortcomings of America’s health care system
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August 4, 2020
Columbus Business First Feature: Announcing the 2020 C-Suite Awards
Updox is among the honorees on Columbus Business First's annual guide to the most-admired CEOs and other top executives in Central Ohio.
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July 24, 2020
Electronic Health Reporter Feature: Meeting Patient Demands with Virtual Care Beyond COVID-19
What does healthcare look like post-COVID? Updox CEO Mike Morgan explains how providers will need to start balancing virtual and in-office appointments
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July 8, 2020
Healthline Feature: She Had a Stroke, Then the Pandemic Hit. Here’s How She Fought to Recover
After Sherry Richards had a stroke, Updox telehealth helped her stay connected with her doctors and maintain her recovery during the pandemic
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July 7, 2020
Consumer Reports Feature: Medical Privacy Gets Complicated as Doctors Turn to Videochats
Health comes first, privacy experts say, but when you have a choice, it's best to use a service that complies with HIPAA
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July 3, 2020
Columbus Business First Feature: 'Webside' manner: Once-reluctant Ohio State Wexner Medical docs want telehealth to stay
Ohio State University's Wexner Medical Center shares a new framework for the future of healthcare - and how telehealth from Updox supports them
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June 29, 2020
Healthcare IT Today Feature: "What COVID-19 Taught Us About Telehealth and its (Now Permanent) Role in Patient Care"
Achieving the right balance of virtual and in-person appointments rests in the ability of providers to visualize the patient journey and quickly resolve roadblocks that negatively impact their overall experience.
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June 23, 2020
Mission Daily Podcast: "Changing the Face of Healthcare”
Updox CEO Mike Morgan discusses how technology is transforming the way care is delivered and why fax is one of the biggest impediments to provider efficiency and effectiveness
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June 16, 2020
eMds Feature: Reopening Healthcare Together with Updox
Updox CEO Mike Morgan shares tips and tricks on engaging patients during the pandemic and beyond
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June 11, 2020
E-Commerce Times Feature: Virtual House Calls: The Rise of Telemedicine
Virtual care, including telehealth, will transform healthcare with modern, impactful ways to maximize patient engagement.
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June 8, 2020
HuffPost feature: COVID-19 Sparked A Huge Rise In Video Doctor Visits. Get Used To It.
Physicians resisted telemedicine for years. Then the coronavirus pandemic forced them to adapt.
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June 3, 2020
HIT Consultant Feature: Telehealth After COVID-19: What’s Next for the Healthcare Industry?
As demand for virtual care continues to rise, there are significant implications for the healthcare market post-COVID. Updox CEO Mike Morgan shares his thoughts
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May 21, 2020
Physicians Practice Feature: How a virtual health strategy can meet patient expectations and drive practice value
Patient expectations haven’t changed in the COVID era. If anything, the global pandemic has accelerated demand for solutions that meet patient demand for stay-at-home flexibility while allowing independent physicians to continue providing care.
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May 14, 2020
WOSU All Things Considered Podcast: How Tech Startups Are Surviving Coronavirus
WOSU's Ann Fisher and Carrie Ghose of Columbus Business First discuss how Updox successfully onboarded 10,000 new telehealth customers in two weeks during the pandemic
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May 5, 2020
Healthcare Weekly Podcast: "Integrated HIPAA Communication Platforms? Yes, they actually exist!”
“The expectations of customers in healthcare is going to be changed forever.” Updox CEO Mike Morgan discusses the future of telehealth and how COVID-19 is changing the way providers deliver care.
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April 30, 2020
Columbus Business First Feature: Crisis Management: Updox had the perfect product ready when Covid-19 shuttered doctors' offices
On this episode of Columbus Business First's Crisis Management podcast, hear from Mike Morgan on how Updox responded to the pandemic while also moving staff to work from home.
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April 28, 2020
Virtual Medical Visits Are the New Normal During the Coronavirus Pandemic
Lost Coast Outpost profiles how COVID-19 has catapulted telehealth into healthcare's mainstream in California more effectively than years of advocacy and policy-making.
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April 23, 2020
CommonWell TV Feature: Improving Interoperability with Updox
CommonWell TV interviews Adam Koltnow, chief product officer, about how Updox stresses ease-of-use for products and solutions to achieve interoperability and drive improved care.
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April 16, 2020
Columbus Business First Feature: How the nation's largest independent primary care practice adapted to telehealth almost overnight
Central Ohio Primary Care had never conducted telehealth visits. Then, along came COVID. Updox stepped in to help and now COPC does 2,000 telehealth visits a day.
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April 15, 2020
Columbus Business First Feature: How Updox added 10,000 new users in three weeks
In a typical month last year, Updox added about 500 new physician users. When the pandemic hit, it signed on 10,000.
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April 13, 2020
Columbus Business First Feature: Dublin health IT company lands 10,000 new customers amid Covid-19
Updox is dedicated to supporting local and national customers with secure telehealth solutions for effective patient care during COVID-19.
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April 10, 2020
Drug Topics Feature - Health System Pharmacy Collaboration
Updox Director of Strategy Consulting Cathy Kuhn, PharmD, shares why health system/pharmacy collaboration is important and what it means for patients.
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April 10, 2020
Becker's Hospital Review Feature: OSU Wexner Medical Center coverts 40 exam rooms into telehealth stations, updates 500 computers
The Ohio State University Wexner Medical Center is using telehealth services from Updox to meet patient needs during the COVID-19 pandemic.
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April 2, 2020
DOTMed Feature: Future of Health IT Efficiency
Most healthcare providers use at least four different solutions to manage critical business functions. Updox shares how to streamline operations
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April 1, 2020
Wall Street Journal Feature: Telemedicine, Once a Hard Sell, Can’t Keep Up With Demand
The new coronavirus outbreak is testing the industry’s capacity, sending companies scrambling for doctors and new services
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March 31, 2020
ACO Show Feature: Telehealth With Updox
Learn how Updox enables patients to connect with their health care providers by video and text messaging, and why this has become critically important during the COVID-19 epidemic.
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March 22, 2020
Healthcare Business Today Feature: Telehealth's Role in Curbing COVID-19
During the COVID19 pandemic, telehealth can help alleviate the rapid spread by reducing the amount of foot traffic in and out of healthcare facilities. Read More
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March 9, 2020
Electronic Health Reporter Feature: Are Providers Ready For The End of Fax?
80% of all serious medical mistakes result from poor communication, which includes fax. Updox CEO Mike Morgan explains why fax machines must become a thing of the past in order to bring #healthcare fully into the 21st century Read More
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March 2, 2020
Physicians Practice Feature: Patient engagement will be a hot topic at HIMSS20
Updox CEO Mike Morgan explains why health IT leaders will spend a good bit of their time discussing patient engagement at HIMSS20 Read More
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January 29, 2020
HIT Consultant Feature: Time’s Running Out - Why Providers Must Adopt Telehealth in 2020
With work schedules, family obligations and unforeseen circumstances, it's not always simple for patients to see a physician. Learn why this is leading to a higher telehealth demand in 2020. Read More
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January 28, 2020
Health Professional Radio podcast: A fax-free future in healthcare
How can healthcare can break free of the hold fax has on provider communications? Read More
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January 14, 2020
Physicians Practice Feature: Your patient engagement strategy will fail if staff aren’t happy
An effective patient experience starts with focusing on staff satisfaction. Sound backwards? It’s not. Read More
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January 14, 2020
Drug Topics Feature - What to Expect from the Pharmacy Landscape in 2020
Optimism is strong around the pharmacy industry as we head into a new decade, and many believe that 2020 is going to be a pivotal year for the industry. Read More
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December 18, 2019
ComputerTalk Feature - The New Vision: The Next Big Thing
Connectivity is the future of pharmacy. ComputerTalk for the Pharmacist shares our vision for digital tools that expand access to #community care and reach patients – wherever they are. Read More
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September 4, 2019
Electronic Health Reporter Feature - Stop Overthinking Telehealth
Forward-looking practices are successfully using telehealth in lieu of in-person consults, reducing needless office visits, saving time and money, and adding more convenient patient care. Read More
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August 27, 2019
Physicians Practice Feature-How Patient Engagement Impacts Bottom Line
Patient care is the reason most physicians get into healthcare, but practices cannot stay open if they ignore the need to remain profitable. Read More
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August 27, 2019
Thrive Global Feature: The Future of Healthcare
Our CEO says "Patient engagement needs to be redefined." Read why he thinks healthcare has to change. Read More
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August 26, 2019
HIT Consultant Feature: Lack of Integration Biggest Frustration
Out-of-hospital healthcare providers are feeling the pain from a lack of integrated technology between systems in their offices. Read More
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August 26, 2019
HIT Infrastructure Feature: IT Interoperability Woes Top Tech Worry
IT interoperability problems were cited as the top technology frustration among 600 non-hospital healthcare providers. Read More
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August 26, 2019
Becker's Hospital Review Feature: 1 in 5 non-hospital providers plan to reduce IT solutions this year, report finds
60% of non-hospital providers use 4+ different technology solutions to manage daily functions. Read More
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August 6, 2019
Authority Magazine Feature: The Future of Healthcare: “Patient engagement needs to be redefined”
Simply pushing a message through a portal isn’t working anymore. Read more
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July 18, 2019
Drug Store News Feature: Updox Launches Digital Marketing Services
Updox is debuting a range of digital marketing services for pharmacists. Read more
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June 13, 2019
Medical Economics Feature: 3 Ways to Improve the Patient Experience
More and more, patients are seeking providers who connect with them and offer flexible, convenient services. Learn three ways you can improve the patient experience. Read more
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June 10, 2019
Medical Economics Feature: How to Build a Practice for Younger Patients
How can your practice grow its share of younger patients? Focus on the overall experience of patients as customers who expect the latest conveniences Read more
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April 26, 2019
Total Pharmacy Feature: Pharmacists as Champions of Patient Health
Pharmacists play a vital role in delivering healthcare. Read more
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April 26, 2019
Burnout - Not just a physician issue. How technology can alleviate staff burnout
If you're not feeling overwhelmed by your profession right now, and you've got a moment to spare, check out this article on 3 ways you can do something about burnout (or even if you're feeling overworked and over-tired.) Read more
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April 26, 2019
Medical Economics Feature: Why providers need to take a fresh look at patient engagement
Updox CEO Michael Morgan shares tips for providers on how to best utilize technology to boost patient engagement
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November 16, 2018
Columbus Business First: Coolest offices: Fastest-growing Updox finally has room to grow at Bridge Park in Dublin
(reprinted with permission)
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Committed to simplifying the business of healthcare, Updox is a unified collaboration platform for out-of-hospital healthcare providers. Named for the past four years to the Inc. 5000 list of America's fastest-growing private companies, Updox is integrated with more than 100 electronic health records (EHR) and serves more than 300,000 users and 80 million patients.
Updox provides customer relationship management (CRM), including patient engagement and secure communication and productivity solutions that work together to connect healthcare providers, including physicians, patients, payers, pharmacies, labs, supply chain partners and other out-of-hospital partners. Through the Updox network, customers can access a full suite of applications including patient text messaging, secure messaging, document management, patient portal, appointment scheduling and reminders, credit card payments, and health alerts, all with the goal of driving improved outcomes through more efficient communications, patient/partner engagement and better care coordination. Learn more at www.updox.com or follow the company on Twitter, LinkedIn and Facebook.
