New solution offers unique care coordination opportunity for pharmacists as industry shifts to value-based care model
Dublin, Ohio, July 21, 2016 - Updox, the industry leader for care coordination and healthcare customer relationship management (CRM) solutions, is introducing Pharmacy Connect, a care coordination suite for pharmacists, during Cardinal Health’s 26th annual Retail Business Conference, held July 20-23 in Chicago, Ill. Pharmacy Connect offers retail and independent pharmacists a unique opportunity to enhance their ability to communicate and connect as the industry shifts to a value-based care model.
According to a study by the National Governors’ Association, pharmacists have experienced barriers when trying to integrate into healthcare delivery teams, including an inability to access clinical information or securely communicate with physicians, partners and patients. Changes in healthcare, coupled with a growing shortage of primary care physicians, have given pharmacists more opportunities for revenue around providing clinical services and becoming more integrated as part of care coordination teams. Pharmacists have a unique insight into patient care and it’s crucial for healthcare overall and for their own businesses that they have access to tools that support care coordination and chronic care management.
Updox Pharmacy Connect is a care coordination suite that helps pharmacists exchange secure messages with physicians, receive transitions of care, and engage patients to both take advantage of new revenue opportunities and lower costs. The suite provides an easy-to-use inbox allowing pharmacies to manage all types of communications, such as Direct secure messaging, paperless faxing, and patient interactions via a portal where patients can send messages, complete forms, and self-scheduling for vaccines, screenings or point of care testing.
“In order to take advantage of new revenue opportunities, pharmacists have to use the same tools for communications, patient engagement and revenue growth that the rest of healthcare has been using for years. Without the ability to receive transitions of care, securely communicate, and engage care teams, pharmacists risk losing revenue and putting themselves at a competitive disadvantage,” says Michael Morgan, chief executive officer, Updox. “Direct messaging is a great place to start to ensure pharmacists have a level playing field as part of integrated care teams.”
What’s so great about Direct? More than 650,000 physicians already use Direct secure messaging to exchange clinical health data. It has become the preferred channel to communicate private health information between care team members, including transitions of care, lab/test results, patient communication and referral information. Direct is a great tool for pharmacists to easily connect with physicians and join care integration teams.
During the RBC show, Updox is presenting two options to help pharmacists get started:
- Direct secure email – Updox is offering one free Direct email address for each pharmacist attendee to provide an easy-to-use and secure channel for information exchange to coordinate care.
- Pharmacy Connect – Pharmacies ready to take advantage of the full Pharmacy Connect care coordination suite can learn more and sign up at the conference for a free trial.
For more information, visit www.updox.com/pharmacy-connect.
Where Healthcare Connects! Updox is the industry leading healthcare care coordination solution. Named #524 on the Inc.5000 list of America's fastest-growing private companies, Updox is integrated with more than 60 electronic health records (EHR) and serves more than 220,000 users and 42 million patients.
Through an extensive Direct messaging network and platform of apps, Updox connects various healthcare providers, including physicians, patients, payers, pharmacies, labs and healthcare partners. Once part of the Updox, users or partners can access a full suite of applications including secure messaging, patient portal, appointment scheduling & reminders, credit card payments, and health alerts, all with the goal of driving improved outcomes through more efficient communications and better care coordination.
The Updox Direct Secure messaging and patient portal have both achieved 2014 Edition 2 ONC-HIT Modular Certification from Drummond Group, LLC. Additionally, Updox achieved full accreditation with the Direct Trusted Agent Accreditation Program (DTAAP) as a Health Information Service Provider/Registration Authority/Certificate Authority (HISP/RA/CA) from DirectTrust.org and the Electronic Healthcare Network Accreditation Commission (EHNAC).
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