Updox Web Seminar: How an Independent Physician Leverages Technology to Transform Patient and Provider Relationships
James Legan, MD, Calls Adopting Health Care CRM Solutions One of the Best Decisions He’s Made in 21 Years of Being a Physician
Dublin, Ohio, November 25, 2014 – “Because I’m engaging my patients through technology, I’m able to practice at level I never dreamed possible,” says James Legan, MD, a general internist in Great Falls, Mont. While most opinions are that a single doctor practice can’t use the same patient engagement and customer relationship management tools that a large practice does, Dr. Legan’s success shows that just isn’t true. Through a CRM system designed specifically for healthcare, Dr. Legan uses Updox to engage patients via the web and communicate and collaborate with other physicians electronically, anywhere, anytime, Dr. Legan says that embracing technology allows him to “be a better physician and improve the quality of care I offer.”
Updox, the industry leader for physician connectivity and CRM solutions for health care, is hosting a Web seminar on Tuesday, Dec. 9, 2014, at 2:00 to 2:30 p.m. Eastern. “Transformation Tuesday: How Technology Changed My Practice and Made Me a Better Doctor” showcases how Dr. Legan and his nurse introduced solutions into the practice that completely changed the way they thought about managing relationships with patients and other providers and, once in place, benefited the practice through lower costs, resource management and patient engagement. Dr. Legan will also share what he thinks is next on the horizon for modern medicine.
Dr. Legan started his journey in 2011 with an EHR and felt he could do even more to lower his costs and make patients and staff happier. His search brought him to Updox. Today, 75% of Dr. Legan’s patients engage with Dr. Legan via the web. Patients can send messages to office staff, check results and schedule appointments. He also uses Updox to communicate with other physicians via secure message or a fax, streamline document workflow and eliminate costs.
“We’re tired of hearing the independent practice is going away or that they can’t offer patients what big practices offer. That’s just not true. Relationship management and communications solutions are the foundation to creating stronger bonds with patients and other providers. With those in place, not only can independent practices do the same; they can do it better,” says Michael Morgan, CEO, Updox. “This Web seminar is a great opportunity to hear first-hand from a practicing physician about what challenges he faced when making decisions for his practice and what benefits he’s already seen as a result.”
Join the no-cost Web seminar to hear Dr. Legan discuss how he introduced these solutions into his practice and got his staff and patients on board with the change; what has been his return on investment and the biggest benefits he’s recognized for his practice; and how Dr. Legan is using technology in his practice to drive new ways of engaging patients in the care process.
“Being willing to change the way I run my practice and leveraging technology to completely transform my patient engagement strategy is one of the best business decisions I’ve made in my 21 years of being a doctor. We’ve seen tremendous reductions in redundancy, increased efficiencies in resource management and significant cost savings,” says Dr. Legan. “Updox fits right into my workflow and is a great foundation that I can keep building upon. Thanks to Updox, one nurse can do the work that it took at least 2.5 employees to do 10 to 15 years ago. Personally, I can spend more time with patients, engage them in their care and make fully informed decisions about their care.”
As a way of building on that foundation and furthering his engagement with patients, Dr. Legan has launched #ProjectedEHR where, armed with a Chromebook and TV screen system, he uses electronic solutions as visual teaching tools directly with patients. Patients to see their own records in real time at the visit and Dr. Legan can walk them step-by-step through histories, tests, results and options. “It personalizes medicine and allows patients to become partners and co-leaders in their care,” he says.
“I’ve been able to transform my office structure and provide my patients with improved care, quality and speed of service. My nurse manages all the touch points with a patient, whether with them or with another office to coordinate care, directly at her fingertips,” says. Dr. Legan. “With this high-tech office structure, I’m able to meet the needs of my patients nearly instantaneously.”
Updox offers a health care-specific CRM platform that manages the many aspects of patient relationships and provides physicians a unique way to manage communications with other physicians, including Direct Secure Messaging and fax, all within the same workflow to advance care coordination and referrals.
To register for this no-cost Web seminar, visit https://attendee.gotowebinar.com/rt/357703786283531.
Providing Customer Relationship Management (CRM) for health care, Updox is the industry leading Physician Connectivity Platform. More than 45 electronic health record (EHR) vendors, representing 150,000 physicians, selected Updox as their Health Information Service Provider (HISP) of choice to be a part of the Updox Direct Network (UDN). With our CRM solutions, health care providers and practices can easily manage communications from one inbox, streamline physician relationships, drive collaboration with partners and engage patients – all integrated with the practice’s existing EHR. Practices benefit through improved relationships with patients and other providers, increased revenues, reduced costs, and enhanced business efficiencies.
Updox services are available directly to independent physicians or through partnerships with EHR vendors to help practices run more efficiently, increase revenues and offer patients a more satisfying experience. More than 80,000 members have joined Updox to change how medical practices collaborate and share information.
Updox achieved full accreditation with the Direct Trusted Agent Accreditation Program (DTAAP) as a Health Information Service Provider/Registration Authority/Certificate Authority (HISP/RA/CA) from DirectTrust.org and the Electronic Healthcare Network Accreditation Commission (EHNAC). Additionally, Updox is a founding member of Carequality. Formed by Healtheway, Carequality is an open, transparent and inclusive industry-driven effort that convenes stakeholders and facilitates industry consensus to develop and maintain a standards-based interoperability framework to enable information exchange between and among networks.
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