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Hear how other customers are using our solutions, learn best practices and read about industry trends. Discover how others are using Updox and tips to maximize our platform’s effectiveness.

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Resources
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Success Story
February 23, 2021
The Efficiency of an All-in-One Inbox
Busy rheumatology practice saves 500 hours a year and boosts patient experience with Updox
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Blog
February 23, 2021
One Year Into COVID: Building a Seamless Virtual Care Strategy
When the COVID-19 pandemic hit, healthcare providers acted quickly to protect their staff and ...
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Infographic
February 17, 2021
Create a Contactless Check-in Experience
In the wake of COVID-19, patient expectations have changed. See how you, as a healthcare provider, ...
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Success Story
February 15, 2021
Using Electronic Forms for More Personalized Service
Delivering care with a personal touch is the hallmark of service for Powell Pharmacy. Owner Emlah ...
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Webinar
February 12, 2021
Updox Contactless Check-in Workflows
While practices re-think waiting rooms to minimize risk and create a safer practice environment, ...
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Blog
February 10, 2021
Three ways community pharmacies can compete with Amazon
Now that Amazon has announced plans to fulfill prescription medications online, with home delivery, ...
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Blog
February 5, 2021
Contactless Check-in: Rethinking the Waiting Room
Letting the right technology help your practice minimize risk and create a safer practice ...
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Success Story
January 27, 2021
Long-Term Care Network Uses Updox for Streamlined Communications and ...
"Because Updox is HIPAA-compliant, we have peace of mind. All our communication is archived. ...
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Webinar
January 21, 2021
Updox Vaccine Communication Workflows
The vaccine is here. You understand the challenges of getting patients in twice for a shot that ...
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Blog
January 20, 2021
4 Predictions for Healthcare Technology in 2021: The Year of Virtual ...
2020 was a year of uncertainty and lessons learned, but it also opened the doors for growth. Moving ...
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Blog
December 30, 2020
How to Prepare for Patient Communications Around COVID-19 Vaccine
Earlier this month, the FDA approved the nation’s first COVID-19 vaccine developed by Pfizer Inc. ...
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Blog
December 1, 2020
Connecting the Dots For a Full Virtual Care Strategy: 3 Use Cases
It’s no secret that healthcare can be slow to adapt to digital transformation efforts that have ...
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Success Story
November 18, 2020
Skilled Nursing Home Uses Updox to Manage Referrals
"Updox has definitely been valuable to our organization and made us more efficient. We’re excited ...
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Blog
November 14, 2020
COVID rates are spiking - How can you protect your practice?
Be prepared: U.S. COVID-19 cases are on the rise again. It's time to protect your patients, your ...
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Webinar
November 12, 2020
CSOHIMSS 2020 Fall Conference: Five Predictions for the Future of ...
Cathy Kuhn, Andi Hila and Wendy Edgar share their insights about "Five Predictions for the Future ...
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Blog
November 2, 2020
What is Section 179 and How Much Could It Save You?
Are you 179ing? Maybe you should. This government incentive could save practices or pharmacies ...
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Blog
October 26, 2020
Farewell to Fax: Best Practices on going Paperless in Healthcare
At the start of the pandemic, physicians and healthcare providers were able to quickly pivot and ...
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Blog
October 5, 2020
Five Reasons to Switch to Electronic Forms
As Autumn approaches and practices open their doors back up for in-person care, cold and flu season ...
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Blog
September 28, 2020
No-Touch Office: How to Optimize Your Practice for Virtual Care
Updox’s virtual care helps providers optimize their practice for a no-touch office environment.
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Success Story
September 24, 2020
Pharmacy Customers Appreciate Personalized Communication
When a pharmacy was founded in 1895, you know they know a thing or two about running a successful ...
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Success Story
September 24, 2020
When Efficiency Matters, Choose Updox
Busy podiatry practice uses Updox Platform alongside their DrChrono EHR for maximum efficiency and ...
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Success Story
September 10, 2020
Physicians Association Sees Permanent Value in Telehealth
"Updox worked with us to ensure a successful partnership and shared best practices. Their support ...
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Success Story
August 31, 2020
Achieve Medical Calls Updox Their Latest Team Member
"The Updox system is flawless. We’re so much more efficient. Our workflows are improved and ...
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Blog
August 31, 2020
Get More from Updox with the Updox Community
Questions, answers, great ideas and useful information - find it all on the Updox Community
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Blog
August 20, 2020
Telehealth in a Post-COVID World: Mobile Patient Communication & ...
As we transition to a post-COVID-19 world, telehealth will remain extremely important
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Blog
July 31, 2020
Updox Customer Survey: The Economics of COVID
How the pandemic changes the ways healthcare providers run their businesses
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Success Story
July 30, 2020
Large Independent Physician Organization Calls Telehealth a Lifesaver ...
"Updox is a great partner for us. We needed a novel approach and they came up with unique solutions ...
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Blog
July 23, 2020
Taking Action Toward Telehealth Reimbursement
For many in healthcare, time is split into two distinct categories: before and after COVID-19. ...
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Blog
July 14, 2020
TripleTree Blog: What’s Ahead for Small & Medium Physician Practices?
In this next installment in our blog series on virtual health, we look at the impact of telehealth ...
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Blog
July 7, 2020
What is a virtual care strategy and why do you need one?
COVID-19 has forever changed the face of healthcare delivery. While most practices already used ...
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Success Story
June 30, 2020
Health System Implements Telehealth in 10 Days
"Updox takes what seems to be a complex process and makes it easy. It’s a simple, user-friendly ...
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Success Story
June 17, 2020
Streamlined, Secure Communications with Updox
“Updox is consistently reliable and HIPAA-compliant. It saves me 3-5 hours a week.”
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Blog
June 11, 2020
Making Telehealth a Permanent Part of Your Practice
The COVID-19 pandemic has impacted practices in significant ways. Many have experienced a reduction ...
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Success Story
June 5, 2020
Telehealth Offers Lifeline for Patient Care and Practice Operations
"I never considered telehealth before and now my practice is completing 3,200 visits a month via ...
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Success Story
June 1, 2020
Using telehealth to care for patients while protecting staff
"I can’t believe we were able to pivot to telehealth so quickly."
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Success Story
May 29, 2020
Nation’s Largest Primary Care Practice Uses Updox Telehealth for ...
"Updox makes telehealth simple and secure."
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Success Story
May 14, 2020
Telehealth isn’t just useful – it’s vital – and it’s changed ...
"My hope is that healthcare providers embrace telehealth and offer those services on a continuing ...
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Blog
May 8, 2020
Not All Heroes Wear Capes: Thank You Nurses
It’s National Nurses Week, and perhaps more than ever before, it’s important to express gratitude ...
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Blog
April 7, 2020
TripleTree Blog: A New Era of Virtual Health
As you read this blog, the coronavirus has undoubtedly touched the day-to-day lives of many of our ...
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Blog
March 28, 2020
5 Questions to Ask When Selecting a Telehealth Software
Do you have to sacrifice security for ease of use? Is it possible to implement a HIPAA-compliant ...
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Blog
March 23, 2020
How HIPAA-Compliant Telehealth Can Support Your Practice
The COVID-19 pandemic continues to spread with thousands of new cases being confirmed daily. ...
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Blog
March 18, 2020
Technology to Help Your Practice Ease Coronavirus Fears
- Written by Cathy Kuhn, PharmD, BCACP, FAPhA, director of Strategy Consulting, Updox
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Blog
March 13, 2020
Supporting Healthcare During COVID-19
Earlier this month, Congress passed the Coronavirus Preparedness and Response Supplemental ...
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Blog
February 24, 2020
2020 Telehealth Reimbursement Changes: 3 Things Providers Need to Know
- Written by Cathy Kuhn, PharmD, BCACP, FAPhA, director of Strategy Consulting, Updox
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Success Story
February 19, 2020
Practice Fusion Appointment Reminders Made Simple
"Thanks to Updox Appointment Reminders, we're saving 30 hours every month by not individually ...
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Blog
February 19, 2020
Technology Built to Heal Your Staff’s Burnout
Ninety-two percent of physicians report experiencing burnout at some point in their careers. But ...
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Blog
February 18, 2020
What to Watch for at HIMSS 2020: 3 Trends Driving Software Innovation
From patient engagement to care coordination, there is a place and conversation for everyone at ...
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Success Story
February 4, 2020
Secure texting improves patient engagement and staff satisfaction
"People don’t answer their phones anymore. We can reach patients via Secure Text and get all the ...
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Blog
February 3, 2020
Extinguishing the Effects of Burnout to Improve the Patient Experience
Providers work long hours to care for a growing number of patients while compliance requirements ...
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Success Story
January 30, 2020
Streamlining Referrals with Updox
“Other practices value the way our office functions and I know Updox is part of that efficiency.”
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Success Story
January 22, 2020
Hodges Family Practice Gains Three Hours a Day with Updox
“Our front office staff saves at least 3 hours a day. The efficiency is huge and makes us all more ...
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Blog
January 21, 2020
Phone Calls: the Silent Killer of Effective Healthcare
Imagine this. You’re working as part of a busy physician's office and need to relay to a patient ...
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Success Story
January 9, 2020
Making Prompt, Personalized Care Easier to Manage
“Because of the accessibility that Updox gives me, I'm able to deliver a higher level of service to ...
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Blog
January 6, 2020
What’s Next: Preparing Your Practice for the New Decade
With the new decade comes an opportunity for providers to take a step back and evaluate what’s ...
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Blog
December 23, 2019
3 New Year’s Resolutions to Make Your Community Pharmacy Thrive
Whether it’s losing weight or saving money, it’s that time of the year where we begin to focus on ...
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Success Story
December 6, 2019
Achieving a Better Work-Life Balance
“Updox lets me serve my patients better and run my business quickly and efficiently.”
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Success Story
December 2, 2019
BlueSky Sees Happier Staff and More Satisfied Patients
“I would estimate we’re saving around $10,000 a year but Updox is truly invaluable for our ...
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Success Story
November 27, 2019
Leveraging Technology to Transform Patient and Provider Relationships
As a busy general internist in private practice in Great Falls, Mont., James Legan, MD, recognizes ...
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Blog
November 26, 2019
Healthcare Value-Based Tech Designed to Support Players on the Field
Since the early 2000s, the patient-centered care movement has increasingly put patients in charge ...
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Success Story
November 26, 2019
Busy Pharmacy Had Staff Trained Within One Hour
Ask any pharmacy and they’ll tell you that one of the biggest frustrations they face is paper. It’s ...
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Blog
November 14, 2019
One Business Solution for a Post-EHR World
Over the last decade, healthcare providers have embraced electronic health record (EHR) systems and ...
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Success Story
November 12, 2019
Large General Surgery Practice Improves Staff Satisfaction with Updox
University General Surgeons in Knoxville, Tenn., is a busy general surgery, acute, trauma and ...
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Blog
November 6, 2019
How Pharmacists Can Effectively Collaborate with Prescribers
- Written by Cathy Kuhn, PharmD, BCACP, FAPhA, director of Strategy Consulting, Updox In today’s ...
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Blog
October 28, 2019
Five Myths of Telehealth Services
We’re breaking down five common myths of telehealth services and a great resource for you to ...
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Blog
October 21, 2019
Implementing Telehealth as Part of Your Patient Engagement Strategy
The hectic pace of life - such as juggling kids, home and work schedules - can make going to see ...
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Success Story
October 7, 2019
No One Listens to Voicemails? Why Leave Them? Here’s a Better Option
Steve Coomes, RPh, wasn’t looking for a collaboration platform for his pharmacy but, one look at ...
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Blog
October 7, 2019
How Technology Is Changing the Face of Community Pharmacy
- Written by Cathy Kuhn, PharmD, BCACP, FAPhA, director of Strategy Consulting, Updox
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Blog
September 25, 2019
Pharmacists: Easy to Reach, Ready to Help
- Written by Cathy Kuhn, PharmD, BCACP, FAPhA, director of Strategy Consulting, Updox October is ...
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Success Story
September 23, 2019
Improving Efficiency and Communications Across Multi-Location Health ...
Cass County Health System (CCHS) is a regional, multi-location health system with more than 380 ...
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Success Story
September 9, 2019
Using Patient Engagement to Streamline Office Efficiency
Charles E. Meusburger, MD, LLC, is a solo practice with one psychiatrist supported by three staff ...
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Blog
September 3, 2019
HIPAA Compliant Patient Engagement: A Guide to Getting Started
Over the past decade, patient portals have opened new doors for doctors to communicate with ...
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Success Story
August 26, 2019
Healthcare Technology that Finally Gets it Right
Brian Nyberg, MD, runs a specialty psychiatric practice in Cedar City, Utah. He and his staff of ...
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Blog
August 15, 2019
How Lack of Technology Integration Saps Provider Productivity
Healthcare providers today are turning to technology to solve the many needs of their businesses. ...
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Success Story
August 1, 2019
Efficiency (and savings) Start with Updox
When the medical practice of David Anders, MD, wanted to go paperless – they didn’t realize just ...
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Success Story
July 29, 2019
Pediatrician Saves $30,000 a Year with Updox
Prior to Updox, Tom Ryan, MD, used to spend an hour or more every evening managing documents, ...
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Success Story
July 19, 2019
Automated Appointment Reminders Boost Staff Satisfaction Too
Medical Colleagues of Texas is a large multi-specialty practice outside of Houston, Texas. The ...
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Success Story
July 16, 2019
Busy family medicine practice saves $750 a month with Updox + ...
Bridgeport Family Medicine, in Tigard, Ore., is a busy office with six providers and eight ...
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Blog
July 8, 2019
Embracing a Mobile Patient Engagement Software Solution
Since the advent of smartphones in the late 00s, communication has become faster and more efficient ...
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Blog
June 17, 2019
What Healthcare Consumerism Means for Your Practice
The power of consumerism is upending healthcare. Patients now have more choices in how they receive ...
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Blog
June 12, 2019
How Independent Physicians Can Leverage Tech for Value-Based Care
Value-based care. It’s more than just a buzzword. It’s a critical component of the future of ...
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Blog
June 10, 2019
Independent Pharmacists - Elevating healthcare’s most accessible care ...
To my neighborhood pharmacist, healthcare’s most accessible care provider - a guest blog by Eden ...
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June 4, 2019
DrChrono Partners: Powerful Updox Integration to Better Patient ...
Hellooooo, DrChrono! Tired of leaving voice mail messages? Concerned about staff burnout? Drowning ...
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Blog
May 31, 2019
Reaching the Hard-to-Reach Patient
Post-acute care patient readmission into hospitals is up and the number of hospitals and providers ...
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Blog
May 24, 2019
Better Patient Engagement Solutions Right at Your Fingertips
A guest blog from James Legan, MD As an independent provider and practicing internist, I have to ...
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Success Story
May 9, 2019
Replace a phone call with video for more personal communication
When you’re consulting with staff at more than 300 hospitals, you know you need fast, effective and ...
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Blog
April 26, 2019
How Technology Can Help Improve Follow Up’s After Referrals
Historically, primary care physicians (PCPs) were considered to be general practitioners providing ...
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Success Story
April 25, 2019
Getting More from EHR with Updox for Amazing Charts
“I can’t understand why someone would use Amazing Charts without also using Updox,” says Marty ...
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Blog
April 18, 2019
Why Pharmacists Need to be Part of Care Coordination
Pharmacists. They do more than just dispense and prescribe medications. These healthcare ...
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Blog
April 18, 2019
Three Patient-Focused Uses of Video Chat
The rate of consumerism in healthcare has grown tremendously over the past few years. Patients now ...
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Success Story
April 12, 2019
Efficient communications and peace of mind
Switching from a paper-based fax to Updox web-based fax is an obvious upgrade for practices caught ...
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White Paper
April 12, 2019
The cost of patients switching doctors
How much is one patient worth? $10,000? $50,000? $100,000? As healthcare transforms from a ...
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Infographic
April 12, 2019
Are traditional ways of communicating with care teams and patients ...
Your staff is playing phone tag, voicemail goes unanswered and email is unreliable. Patient ...
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Success Story
April 12, 2019
Using Technology to Drive Personalized Service for Happier Patients ...
When James Dean, director of Information Technology for Hi-School Pharmacy, a chain of pharmacies ...
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Blog
April 11, 2019
Three Key Patient Engagement Resources
The increasing trend towards consumerism in healthcare is leading patients to require a higher ...
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Success Story
April 11, 2019
Increasing Efficiency and Engagement with Secure Text
James Legan, MD, an internist in Great Falls. Mont. is not new to the benefits of technology in ...
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Blog
March 12, 2019
So, You’ve Launched a Patient Portal…Now What?
One of the key components of Meaningful Use Stage 2 requirements drives the use of patient portals. ...
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Success Story
March 11, 2019
Maximizing Time and Efficiency with Updox for Practice Fusion
When Dr. Bronwyn Bacon of Elevate Health in Bozeman, Montana, was researching paperless faxing ...
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Blog
February 18, 2019
Demystifying 3 Top Myths About Patient Engagement
Providers know they need it. Patients are coming to expect it.
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Webinar
February 13, 2019
Five Key Benefits of Improved Patient Engagement (2.22.19)
According to a Deloitte survey, more and more healthcare patients are expecting digital ...
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Blog
January 30, 2019
Increasing Patient Adherence with Innovative Technology
Medication non-adherence costs the already strained healthcare system between $100 and $289 billion ...
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Success Story
January 28, 2019
Innovative Solutions Help Solo Practice Physicians Remain Independent
Ten years ago, Ricardo Ortega, MD, was practicing as a clinic physician but really wanted to try ...
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Success Story
January 28, 2019
A Short-Term Solution Delivers Long-Term Benefits
Easy implementation and integration with Greenway make Updox a permanent feature for women’s health ...
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Webinar
January 25, 2019
Updox Best Practices
The Updox platform is designed for physician practices, care centers, specialty practices, ...
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Webinar
January 25, 2019
Updox Workflows for Compulink Users (1.31.19)
The Updox platform is designed for physician practices, care centers, specialty practices, ...
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Blog
January 4, 2019
Preventing Physician Burnout With Enhanced Communication
More than 4 out 10 physicians report feeling burned out at their jobs, according to Medscape’s ...
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Blog
January 4, 2019
Three Patient Engagement Resolutions for 2019
For many, the New Year is an opportunity to reflect on past successes and set new goals for ...
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Blog
November 29, 2018
Improving the Referral Process from Start to Finish
Over the past few years, specialists have taken over many of the responsibilities that primary care ...
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Blog
November 9, 2018
Three Uses of Secure Texting with Patients
Providers are turning to text messaging to better connect with their patients for good reason. ...
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Blog
September 28, 2018
Team Updox Helps Providers Be the Quarterback of Effective Patient ...
Healthcare providers are tasked with juggling several complex tasks on a daily basis. In ...
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Success Story
September 18, 2018
Front Office and Nursing Staffs Agree – Updox Saves Time
Delivering Outstanding Efficiency and Cost Savings to Busy OBGYN Practice
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Blog
May 10, 2018
5 Steps Towards a Better Work Life for Physicians
As a physician, you’ve learned to take care of everyone around you but what are you doing to ensure ...
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Blog
April 27, 2018
5 Steps to Managing your Practice’s Online Presence
Information is only a click away, and like other business-minded professionals, physicians must ...
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Success Story
April 20, 2018
Using Updox Faxing + Patient Appointment Reminders to Improve ...
East Belt Family Medicine is a busy Houston practice with two providers and two physician ...
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Success Story
March 14, 2018
Using Appointment Reminders Software to Communicate Quicker
Phil Boucher, MD, is part of Lincoln Pediatric Group in Lincoln, Neb. The thriving practice has 12 ...
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Blog
February 9, 2018
The Opioid Crisis – A Challenging Opportunity for Independent ...
The opioid crisis is dominating news outlets and social media platforms. The startling increase in ...
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White Paper
January 26, 2018
Technology Enabled Care Coordination
Independent physician practices are at a turning point. And the stakes are high. As reimbursement ...
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Blog
January 12, 2018
Are New Year Deductibles Getting You Down?
With the New Year come new opportunities and new challenges in collecting patient balances. The ...
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Blog
January 3, 2018
Why use #Updox and just not fax and scan?
Guest blog by James Legan, MD, internist, Northwest Physicians, Great Falls, MT
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Success Story
December 24, 2017
Increasing Efficiency for Improved Patient Care
How much time do you spend waiting for a fax machine to stop ringing busy, send 10 pages, fix a ...
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Success Story
October 23, 2017
High-Tech Office, More Meaningful Care
Family Medicine of Jonesborough is a small practice in Jonesborough, Tenn., with one physician, a ...
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Success Story
July 9, 2017
Patient Payments Made Easy in NY
Updox Patient Payments Saves Practices Time and Money While Maximizing Cash Flow “It’s great when ...
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Success Story
June 25, 2017
Significant Cost Savings with a User-Friendly Online Fax Solution
Practice benefits through reductions in paper, toner and staff resources
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Success Story
May 18, 2017
Community Pharmacy Finds Improved Efficiency with Updox
Early Adoption of Updox Pharmacy Connect Brings Improved Efficiency and Lower Costs
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Success Story
May 11, 2017
Staying (Successfully) Independent with HIPAA Compliant Online Fax
“I couldn’t run my practice without Updox!”
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Blog
April 17, 2017
Columbus CEO Innovation Spotlight
Updox, and CEO Mike Morgan and CTO Mike Witting, were profiled in the April 2017 issue of Columbus ...
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Success Story
February 28, 2017
The Freedom of Letting Go… of Paper
Paperless electronic fax service that works side-by-side with Greenway Prime Suite EHR.
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Blog
March 11, 2016
5 Ways to Get Patients Engaged On Your Portal
Patient portals are an excellent way to share and exchange information with patients in a secure ...
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Blog