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November 14, 2020

COVID rates are spiking - How can you protect your practice?

Be prepared: U.S. COVID-19 cases are on the rise again. It's time to protect your patients, your staff and your business

Written by Cathy Kuhn, PharmD, BCACP, FAPhA

Healthcare workers are exhausted. We’ve been sprinting a marathon for eight months and now, with current rates escalating out of control, it seems like we’re starting the race all over again. These are scary times for patients and also for those of us working to care for patients while also protecting ourselves, our staff and our families.

Recent COVID-19 spikes have caused many practices that reopened their doors to in-person care to revert back to increasing their telehealth services. In fact, Updox customers are using 30% more Video Chat sessions in the first 11 days of November, compared to the same time period last month.

Whether you haven’t yet implemented telehealth or are looking for an easier, more powerful solution - we’re here for you. We’ve packaged our HIPAA-compliant Video Chat, Secure Text and Electronic Forms into one quick-start offer. You can register, train and start using in less than a day. 

The past few months have shown us that telehealth continues to be a lifeline for practices that need to see patients while protecting staff. It’s a proven method of providing patient care in a safe, HIPAA-compliant channel. Patients appreciate the convenience that telehealth offers and it allows practices to keep their doors open and maintain revenue.

In our 2020 Harris Poll Survey, 42% of Americans have used telehealth during the pandemic. Of those  patients who like using telehealth services, 65% say it's because telehealth visits are more convenient than in-office appointments, and 63% say it’s because they don’t have to worry about being exposed to other potentially sick patients.

Renea Clark, office manager with BlueSky Health, in Howell, Mich., says their two locations recently reverted back to doing 95% of patient visits via telehealth. “We’re committed to staying ahead of the curve to ensure we have staff available to provide care. This is safer for us and our patients. Patients like using telehealth and they appreciate how easy Updox has been for them to use from their homes.”

Whether you haven’t started using telehealth yet, stopped because you opened back up for in-person care or are tired of patching a system of unreliable solutions – we’re here to help you get started today.

Topics: Blog, telehealth, healthcare software, covid-19