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June 4, 2019

DrChrono and Updox - Powerful Partnership Leads to Better Patient Experiences

Hellooooo, DrChrono! Are you tired of leaving voice mail messages? Concerned about staff burnout? Drowning in stacks of paper and reminder notes? Frustrated by no-show patients? Wondering if your emails and texts are HIPAA compliant?

Have we got a solution for you! Updox, an all-in-one collaboration platform platform, was created specifically for out-of-hospital providers to streamline communications, improve patient relationships and increase staff productivity.

The partnership, announced last week, helps DrChrono providers consolidate administrative tasks, patient engagement initiatives and provider communications all into a single platform. No more multiple log-ins! Mobile platform to enhance engagement!  

Access the Updox app through DrChrono’s Healthcare App Directory to eliminate staff fatigue associated with manual faxing, printing and scanning, phone tag with patients and providers, and the patchwork process of jumping between multiple systems to execute on daily tasks.

Updox’s communication platform within DrChrono’s App Directory includes document editing, one-click provider signature, tags and queues for easy triage and prioritization, and inbound/outbound fax.  It also includes an entire engagement solution suite to arm practices and their staff with tools to meet patients where they are, their mobile phones. Solutions such as secure text messaging, SMS Quicksend, broadcast messaging and automated appointment reminders and - coming soon - Updox video chat.  All of these solutions are conveniently managed within a HIPAA-compliant inbox.

What does that mean to DrChrono customers? Here’s what Shanice Carmenate, patient care coordinator for Synergy Naples, says: “Having all this functionality, including faxes, secure texts and reminders, inside a single application is the biggest reason we selected Updox for our practice. The organization and efficiency Updox offers was immediately clear. This is a great opportunity for DrChrono practices to replace the multiple systems they are using with one product that has so many options and is integrated with the EHR.” 

To learn more about the Updox partnership, go to the DrChrono Healthcare App Directory or click here.

Better yet - Join us for a live Webinar on Wednesday, June 12, at 2 p.m. EST, with Brian Pennington, Updox Senior Integration Manager, who will walk-through how DrChrono users can add Updox to simplify their business with lessons like:

  • Editing and routing documents to the patient chart
  • Drafting templates, patient lists and composing broadcast messages
  • Attaching documents and sending secure text messages

Topics: care coordination, Physicians, Blog, communication, engagement, video chat