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August 15, 2019

How Lack of Technology Integration Saps Provider Productivity

Healthcare providers today are turning to technology to solve the many needs of their businesses. From setting patient appointments to billing, they are looking for solutions that make their lives easier, not harder. 

Unfortunately, as Updox’s 2019 Healthcare Technology Report shows, not all of the technology they are buying has been designed with integration and productivity in mind. And it’s a source of major frustration, because when technology doesn’t work well with other systems, it causes additional work and stress. 

For example, healthcare providers often develop their own workarounds or turn to inefficient, low-tech solutions just to keep their businesses functioning. Instead of caring for patients, they spread themselves thin working with systems that don’t fully support their needs. Ultimately, they are left paying more for a mix of solutions made by different vendors rather than one system that integrates with their most business-critical software. 

No wonder the more than 600 respondents that earlier this year took Updox’s survey on technology frustrations ranked lack of integration as their top pain point – surpassing other challenges including lack of features, poor design, ease of use, outdated software, outdated hardware and security.

Multiple Logins and Lack of Integration Are Spreading Staff Thin

A majority of respondents in Updox’s 2019 Healthcare Technology Report use four or more different technology solutions, from different vendors, to manage daily functions, including document management, internal messaging, appointments, reminders, forms, payments and more. This multitude of tech tools creates two key productivity challenges:

  1. Frequent switching between technology tools during the course of the day eats into time that could be spent on more valuable activities. If time equals money, when precious hours are wasted logging in and out of multiple systems that may not even be designed for the healthcare industry, those costs are impacting your bottom financial line and staff productivity.
  2. Point solutions were designed to tackle singular problems. Therefore, they inherently weren’t developed to work with each other. Without seamless integration, healthcare providers spend more time looking at computer screens and less time with patients and performing activities that keep them profitable. The cost of this lack of integration is a drain on productivity that is felt by physicians and their staff who feel burned out at alarming levels. 

Updox: One Solution to Increase Productivity

Healthcare providers today need technology that supports the secure exchange of information across organizational boundaries to facilitate care coordination and collaboration. They also need centralized tools that support document management, patient engagement and population health initiatives from one dashboard. 

All-in-one collaboration platforms like Updox enable providers to work more efficiently and deliver higher quality patient care. Updox integrates directly with many of the nation’s top electronic health records (EHR) systems and supports different workflows. 

In addition, healthcare providers who switch to Updox report significant time savings – with a majority of survey respondents saying that Updox has saved their practice 1-5 hours per week (33%) or 6-10 hours per week (21%).

We’re committed to being the single platform healthcare providers need to run their businesses more efficiently so they can spend more time with patients and make the care they offer more effective. The business of healthcare runs on, and through, Updox. To learn how Updox can supercharge your business' productivity, schedule a demo with us today, or download the full 2019 Healthcare Technology Report to see how your medical office’s frustrations stack up against other healthcare providers.

Topics: Pharmacists, Physicians, Blog, communication, technology