February 28, 2017

The Freedom of Letting Go… of Paper

Paperless electronic fax service that works side-by-side with Greenway Prime Suite EHR.

When SouthEast Eye Specialists, an 18-location practice with 12 physicians and 125 staff members, with main locations in Chattanooga and Knoxville, Tennessee, sought an electronic fax system for their offices, they wanted a solution that offered better routing features, simple implementation and easy integration with their EHR. Updox met their needs and more. The practice started implementation in their Medical Records area and they are rolling it out through the entire staff.

“Updox offers a solution that means less paper, more digital trail,” says Zach McCarty, OD, who also heads health information technology for the practice. “With Updox, we can archive and retrieve as needed. It provides us with peace of mind to know nothing is deleted and our faxes are always accessible.”

“The world has gone paperless and health care has to embrace that change as well. It’s hard to give up the security of not having paper copies but the alternative is so much better,” said Dr. McCarty. “We pushed ourselves. We disconnected our fax lines to force ourselves to open up to communicating via secure messages from other people. Updox unifies our communications with secure messages, faxes, images, arriving into one universal inbox. Prior to these tools, we could only share images by print or mail and now we can do it almost instantly.”

“The biggest benefit Updox offers is the ability to do multiple things at one time. We can send a document to a chart, file it and route it to other departments. The efficiency and workflows are amazing.  We can fax to multiple outside offices and file the document in the chart – all at the same time. The ability to annotate and route back electronically are key features that Updox offers for improved efficiency and service.”

Because of those efficiencies, Updox implementation was well received by the practice staff. Leanne Benson, Director of IT, calls Updox a “big win” for the practice. “Even staff who are resistant to change, once they realized what it could do, they wanted to use it and quickly adapted to the features.”

In addition to the cost savings of less paper, less toner, no fax machines or additional phone lines, Dr. McCarty is also pleased by the resource efficiencies Updox has helped the practice gain. “Our staff is much more productive and efficient. We now have five different fax numbers that go into one universal inbox – we don’t lose documents sent to the wrong office fax number and it’s easy to sort and route right from there since everything is easily integrated into our EHR.”

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Topics: Success Stories, Physicians, communication, health-systems

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